Client Success Representative

Essential Functions

• Build and maintain positive customer relationships
• Manage detail-oriented tasks with efficiency and accuracy
• Strong verbal and written communication skills
• Drive quota attainment and achieve assigned individual and team goals
• Achieve quarterly performance goals and learn to track progress using Salesforce, Dash and SYSPRO
• Build personal and team proficiency on Rhythmlink product lines including EEG, IONM, and EMG, PSG, and Sleep; articulate product features, benefits, and clinical value propositions
• Perform outbound sales calls to identify customer satisfaction, unmet needs, position key products or schedule in-person meetings with field sales reps.
• Position products during customer calls and facilitate product pricing discussions and orders.
• Support integration of GHX/EDI into order management systems to improve automation, efficiency, and order accuracy for customers.
• Ensure adherence to FDA and healthcare regulations and train team on compliance requirements
• Knowledge of order and inventory processes including tracking, shipping, invoicing, and communication
• Ability to process and coordinate the activities of multiple customers
• Ability to maintain composure in potentially adverse situations with customers and others

Education, Training, and Experience

• Two-year Associate’s degree in an accredited institution strongly preferred; Four-year degree preferred.