Client Success Partner - Payroll

Location: Cleveland, OH (on-site)

About the role

We’re seeking a detail-oriented Client Success Partner to join a growing payroll operations team. This role serves as the primary point of contact for an assigned portfolio of clients, ensuring accurate, timely payroll processing while delivering exceptional customer service. The ideal candidate has experience managing multiple payrolls, maintaining compliance with payroll regulations, and building strong client relationships in a fast-paced environment.

Responsibilities

• Process payroll for multiple clients across various payroll schedules while ensuring accuracy and timely completion.
• Serve as the primary contact for assigned clients, responding to payroll-related questions and resolving issues in a professional and timely manner.
• Accurately configure and maintain employee earnings, deductions, tax settings, and payroll records.
• Process employee payroll changes including salary adjustments, bonuses, supplemental earnings, deductions, and other compensation updates.
• Administer payroll garnishments in accordance with applicable federal and state regulations.
• Perform payroll corrections, voids, adjustments, and current-quarter payroll updates as needed.
• Support payroll processing for multi-state, multi-location, and specialized payroll environments.
• Assist with benefit deductions, retirement contributions, labor allocations, and accrual tracking.
• Import payroll data files and troubleshoot basic import or data integrity issues.
• Monitor assigned workloads to ensure payroll deadlines and service level expectations are consistently achieved.
• Research payroll discrepancies, perform root cause analysis, and provide appropriate resolutions.
• Support additional payroll-related products and services as needed.
• Participate in process improvement initiatives designed to enhance the overall client experience and operational effectiveness.

Requirements

• Associate degree preferred or equivalent combination of education and payroll experience.
• 2+ years of hands-on payroll processing experience.
• Experience processing payroll for multiple clients or business entities.
• Working knowledge of federal, state, and local payroll regulations.
• Experience processing multi-state payroll preferred.
• Basic understanding of payroll taxes, garnishments, benefit deductions, retirement contributions, and accruals.
• Proficiency with Microsoft Office, including Outlook, Word, and PowerPoint.
• Intermediate Microsoft Excel skills, including importing and exporting data files.
• Strong attention to detail with the ability to maintain a high level of accuracy while working under deadlines.

Benefits

• Benefits
• 401K
• Fitness Reimbursement
• PTO and other company holidays

Pay

$58K - $70K