Client Success Partner

About the role

At VBA, our mission is to make the healthcare experience better for everyone. We're looking for a Client Success Partner who understands the healthcare payer ecosystem and is passionate about helping clients get meaningful value from technology.

Responsibilities

• Independently manage a portfolio of clients and serve as a primary relationship partner throughout their journey with VBA.
• Get to know your clients' businesses, priorities, challenges, and goals and use that understanding to help them maximize the value of VBA's solutions.
• See the bigger picture: connect the dots across a client's experience, recognize trends and opportunities, anticipate needs, and bring the right people together to help our clients succeed.
• Build trusted relationships, solve complex problems, and work at the intersection of healthcare, technology, and client success.

Requirements

• 2+ years of experience in TPA operations, with a strong understanding of benefit administration, claims adjudication, and related healthcare payer operational processes.
• 3–5 years of experience in Client Success, Account Management, Client Services, or a related client-facing role within a B2B SaaS environment, including experience independently managing client or account relationships.
• 1–2+ years of experience supporting healthcare insurance-related technology, such as claims administration or benefits administration platforms, portals, integrations, analytics solutions, or similar technology.
• Strong relationship-building and communication skills, with the ability to develop trusted client partnerships and confidently lead conversations with multiple stakeholders.
• Strong analytical and problem-solving skills, with the ability to simplify complex situations, recognize patterns, and translate information into clear actions.
• Strong organizational and prioritization skills, with the ability to effectively manage multiple clients, projects, and competing priorities.
• Ability to collaborate effectively across teams, coordinate resources, and drive progress on client needs and priorities.
• Ability to work independently and successfully in a remote environment.

Qualifications

• Hands-on TPA and healthcare payer knowledge.
• Client relationship experience and an understanding of SaaS technology.
• Knowledge of VBA applications and products.
• Knowledge of SQL or experience working with data to support client needs and problem-solving.
• Project management experience, particularly coordinating cross-functional or client-facing initiatives.
• Experience with project management platforms such as Monday.com or similar tools.
• Experience with ticketing and client support platforms such as Zendesk or similar tools.
• Experience with healthcare EDI, interfaces, integrations, or APIs.

Skills

• Hands-on TPA and healthcare payer knowledge.
• Client relationship experience and an understanding of SaaS technology.
• Knowledge of VBA applications and products.
• Knowledge of SQL or experience working with data to support client needs and problem-solving.
• Project management experience, particularly coordinating cross-functional or client-facing initiatives.
• Experience with project management platforms such as Monday.com or similar tools.
• Experience with ticketing and client support platforms such as Zendesk or similar tools.
• Experience with healthcare EDI, interfaces, integrations, or APIs.

Benefits

• Remote/Hybrid Schedules (depending on job role)
• 12 Paid Holidays
• Volunteerism Day
• Paid Parental Leave: 2 Weeks (Bonding Leave) + 10 Weeks (Supplemental Medical Leave for Birthing Parents Only)
• Company Sponsored Benefits: Life insurance ($500,000 guaranteed issue), Short- and long-term disability insurance, Employer match on employee 401(k) contributions, Broadband Reimbursement up to $120
• Health & Wellness: Health Insurance (2-Medical Plan Options), Dental (Company sponsored benefit), Vision (Company sponsored benefit), Employee Assistance Program

Pay

TBD

Schedule

TBD