Client Success Partner Integration Manager

About the role

At Vida, we help people get better- and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health. By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

As a Client Strategy Partner Integration Manager at Vida, you will lead the end-to-end implementation of our strategic third-party benefits administration partnerships, including medical, pharmacy, TPA, and claims. You will be the operational bridge between Vida's Commercial Strategy, Client Success, Operations, and Product teams, working closely with Product PMs to turn partner technical requirements into seamless client implementations. Along the way, you will manage partner-specific workflows, configurations, and timelines, and help shape Vida's ongoing business strategies and programs alongside our partners and internal teams. This role is client-facing and calls for strong communication, relationship-building, and business judgment. You will lead projects across Product, Engineering, Analytics, Sales, and Marketing, as well as with external partners. If you thrive in a fast-paced startup, enjoy working with partners and customers, want to be part of the cutting edge of healthcare, and think strategically about business and partnership opportunities, we'd love to meet you.

Responsibilities

• Own the end-to-end implementation work stream for strategic third-party partner integrations from planning and launch through long-term partner lifecycle management.
• Maintain SOPs and the implementation playbook for partner integration; train internal teams for adherence to established standards.
• Manage ongoing partner relationships post-implementation, serving as the primary operational point of contact and driver for sustained partner growth and engagement.
• Partner closely with Vida Product PMs to inform requirements, workflow setup, and partner technical configurations.
• Support Vida commercial and strategy teams in vetting of partner clients.
• Be “the face of Vida” for partner-specific onboarding, ensuring partner and client satisfaction throughout the implementation journey.
• Monitor partner SLAs, manage ongoing escalations, and establish scalable implementation frameworks for future partner launches.
• Lead internal collaboration efforts