Client Success Manager, Public Sector

Responsibilities

• Manage a portfolio of public-sector customers and serve as their primary strategic partner.
• Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
• Build strong relationships with benefits leaders, HR teams, consultants, and executive stakeholders.
• Partner cross-functionally to advocate for customer needs and deliver an exceptional customer experience.
• Identify customer risks, expansion opportunities, and strategic initiatives that strengthen partnerships.
• Share customer feedback internally to improve products, processes, and overall customer experience.

Qualifications

• Must-have: 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role.
• Strong relationship-building, communication, and presentation skills.
• Ability to manage multiple priorities while driving customer outcomes.
• Experience partnering with executive-level customer stakeholders.
• Demonstrates a proactive use of AI tools to improve individual output and efficiency.