Client Success Manager, Public Sector

About the Opportunity

The organization is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren't working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. The company is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. The organization has raised over $350 million from top-tier investors and partners with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join the mission to reverse metabolic disease in one billion people.

The organization is looking for a Customer Success Manager to join its Public Sector Customer Success team. In this role, the individual will serve as the strategic relationship manager for a portfolio of state, local government, education, and public-sector customers. The individual will partner with customer stakeholders to drive adoption, engagement, and measurable outcomes while navigating the unique complexities of public-sector organizations, including multiple stakeholders, procurement processes, and budget cycles. If building trusted partnerships, solving complex challenges, and improving population health are enjoyable, this role is a great fit.

Responsibilities

• Manage a portfolio of public-sector customers and serve as their primary strategic partner.
• Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
• Build strong relationships with benefits leaders, HR teams, consultants, and executive stakeholders.
• Partner cross-functionally to advocate for customer needs and deliver an exceptional customer experience.
• Identify customer risks, expansion opportunities, and strategic initiatives that strengthen partnerships.
• Share customer feedback internally to improve products, processes, and overall customer experience.

90 Day Plan

Within the first 90 days, the expectation is to:

• Develop a strong understanding of the organization's products, services, and customer success strategy.
• Build relationships with key internal stakeholders and cross-functional teams.
• Learn the unique dynamics of managing public-sector customers.
• Participate in customer meetings, business reviews, and strategic planning discussions.
• Begin independently managing the assigned portfolio.

Must-Haves

• 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role.
• Strong relationship-building, communication, and presentation skills.
• Ability to manage multiple priorities while driving customer outcomes.
• Experience partnering with executive-level customer stakeholders.
• Demonstrates a proactive use of AI tools to improve individual output and efficiency.

Values-driven culture

The organization's company values drive its culture, so success in this role is likely if the individual:

• Puts people first and takes care of themselves, peers, and patients equally.
• Has a strong sense of ownership and takes initiative while empowering others to do the same.
• Prioritizes positive impact over busy work.
• Has no ego and understands that everyone has something to bring to the table regardless of experience.
• Appreciates transparency and promotes trust and empowerment through open access of information.
• Is evidence-based and prioritizes data and science over seniority or dogma.
• Takes risks and rapidly iterates.

Pay

The compensation range for this role is $99,500-128,500/year.