Client Success Manager- Legal Customer Services

Job Responsibilities

• Finalize, scan, bind, and ship legal packages.
• Sorting and delivering incoming mail, and collecting and sending outgoing mail.
• Answering telephone calls and emails from customers and clients, and directing them to relevant staff.
• Interacting with clients and handling clients' queries and complaints in a timely manner.
• Handle USCIS service request calls.
• Answer premium processing forms.
• Place USCIS service request calls.
• Handle premium processing forms.
• Handle premium processing forms.
• Prepare cover letter and mailing duplicate RFE pkg to USCIS.
• Other Admirative duties as assigned.

Requirements

• Bilingual in Mandarin Chinese
• BA or MA degree preferred
• Excellent English writing skills
• Strong attention to detail
• Outstanding client service skills
• A high degree of self-motivation and ability to work independently under tight deadlines
• Demonstrated professional demeanor
• Excellent multitasking and time management skills

Benefits

• Health, HSA, dental, and vision insurance
• Long-term and short-term disability benefits
• Optional 401(k) with company matching contributions
• Paid time off
• Paid holidays