Client Success Manager, Fortune Live Media

About the role

The Client Success Manager will have the responsibility for delivering a successful client experience for the Fortune Conferences division, both live and virtual. This position requires delivering against contracted benefits and event objectives, working as a sales representative proxy along with supporting the seller's pre-sale efforts. The successful candidate will be a strong client relationship builder and will be able to navigate internal teams (production, programming, marketing, edit, sales) to ensure optimal results for clients. This position must be able to communicate clearly with clients, ensuring their expectations are exceeded. Reports directly to the VP, Events & Executive Experience. You will assume responsibility for the client experience upon confirmation of the sponsorship sale through to onsite execution and post-event wrap up for both new and existing clients as they renew partnerships. In your role, you are representing sales as you work with clients, and you are the primary liaison between the sponsor and the internal programming, production, editorial, and marketing teams. Location: NYC - Hybrid. Successful candidates must live a commutable distance from our Lower Manhattan headquarters for a minimum of 4 days a week.

Responsibilities

• Assume responsibility for the client experience upon confirmation of the sponsorship sale through to onsite execution and post-event wrap up for both new and existing clients as they renew partnerships.
• Represent sales as you work with clients, and act as the primary liaison between the sponsor and the internal programming, production, editorial, and marketing teams.
• Pre‑Sale: Partner with the VP of Global Conference Partnerships to communicate conference offerings, sponsorship opportunities, and available inventory to the broader Sales team.
• Pre‑Sale: Collaborate with Sales to develop customized sponsorship proposals that align with client objectives, conference strategy, and available opportunities.
• Pre‑Sale: Maintain and manage sponsorship inventory, ensuring accurate availability, allocation, and visibility into conference offerings.
• Pre‑Sale: Work cross‑functionally with Programming, Editorial, Marketing, Production, and other internal teams to assess the feasibility and execution requirements of proposed sponsorship opportunities.
• Pre‑Sale: Support proposal development, revisions, and client requests, ensuring all proposed sponsorship benefits are compelling, accurate, and operationally achievable.
• Post Sale – Pre‑conference: Ensure all client contract benefits are successfully delivered, working with client, your sales representative and the conference production internal teams to fulfill benefits properly and on time.
• Post Sale – Pre‑conference: Ability to think strategically, grasping client key messages and priorities, enabling tailored and effective support.
• Post Sale – Pre‑conference: Maintain a clear and consistent dialogue with the sales representative to make sure the communication with clients meets their expectations.
• Post Sale – Pre‑conference: Handle event registrations and communications with client executives and non‑executives.
• Post Sale – Pre‑conference: Build and maintain strong relationships with key client stakeholders.
• Post Sale – Pre‑conference: Provide exceptional customer service by addressing client inquiries and their concerns in a timely manner.
• Post Sale – Pre‑conference: Coordinate with internal teams to ensure successful delivery of client benefits and expectations.
• Post Sale – Pre‑conference: Develop/enhance and execute custom activation as outlined in contract.
• Post Sale – Pre‑conference: Provide internal updates via weekly status report.
• Post Sale – On‑site: Serve as the dedicated onsite point person for client executives, ensuring all expectations are met.
• Post Sale – On‑site: Communicate on behalf of client executives, as needed.
• Post Sale – On‑site: Assist with client executives’ scheduling, including booking meetings.
• Post Sale – On‑site: Manage all client‑related on‑site programs and deliverables.
• Post Sale – On‑site: Manage on‑site client relations.
• Post Sale – On‑site: Ensure client executives’ experiences as speakers and/or participants are positive.
• Post Sale – On‑site: Support overall Fortune Conferences sales team onsite as needed.
• Post Sale – Post‑conference: Conduct post event reviews with client and sales.
• Post Sale – Post‑conference: Support the sales team by identifying opportunities for renewing or upselling additional services to enhance client experiences.
• Post Sale – Post‑conference: Work with