Client Success Manager

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. With a legacy of unrivaled quality content spanning more than 130 years, Dow Jones operates one of the world’s largest news-gathering operations and is home to leading publications and products such as the flagship Wall Street Journal, Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS, and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About The Role

The Client Success Group is a team of post-sales experts who work with Wall Street Journal Barron’s Group advertising and events clients to ensure smooth and successful execution of multifaceted programs. As the engine driving WSJ BG’s work with momentum and efficiency, the team sits at the nexus between clients, sales, and execution, synthesizing client and internal intelligence to deliver high-performing programs.

Responsibilities

• Serve as the single point of contact for clients through the build and launch phases of large, multifaceted advertising programs, proactively managing complex scenarios and escalating challenges to management as needed.
• Work directly with leadership to develop skills and capabilities, supporting campaigns and programs of increasing complexity with the goal of independently managing complex clients and programs.
• Build and maintain strong, long-lasting client relationships in the post-sale phase, positively representing both the sales lead and organization through every client touchpoint.
• Launch all contracted deliverables across WSJ BG’s robust product suite, including custom content, live journalism, research, custom ad units, social, newsletters, podcasts, editorial sponsorships, and more.
• Coordinate across key internal stakeholders to ensure delivery of program elements, leveraging internal experts to guide clients in decision-making and ensuring milestones are met.
• Work cross-functionally to offer strategic solutions to clients when challenges arise, ensuring a flawless client experience.
• Ensure successful client touchpoints through well-communicated scheduling, thoroughly prepared agendas, and concise recaps with recommendations and next steps for clients and internal stakeholders.
• Serve as WSJ BG’s product ambassador by developing a comprehensive understanding of the advertising and event product suite, leveraging industry and client business vertical knowledge to make informed strategic recommendations.
• Leverage WSJ BG’s project management system to coordinate timelines, communicate milestone statuses, and ensure internal and external dependencies are understood.
• Assess and coordinate projects from a deal health and margin perspective for programs in post-sale.
• Maintain and uphold the integrity of the brand, always aligning with its reputation and creative values.

Requirements

• 5+ years of relevant experience.
• Understanding of media performance metrics and custom brand research studies.
• Solution-minded, with a focus on improving efficiency.
• Experience navigating complex matrix organizations.

Benefits

• Comprehensive healthcare plans.
• Paid time off.
• Retirement plans.
• Comprehensive medical, dental, and vision insurance plans.
• Education benefits.
• Paid maternity and paternity leave.
• Family care benefits.
• Commuter transit program.
• Subscription discounts.
• Employee referral program.

Pay

Base pay range: $95,000 – $120,000. We’re committed to offering competitive and flexible compensation to attract top talent. This range reflects our good faith estimate and may vary based on a candidate’s experience, skills, location, and other relevant factors. Bonus-eligible roles include targets determined by market benchmarks and individual contributions.