Client Success Manager

About the role

This position serves as a trusted advisor with overall accountability for the successful delivery of technology solutions for contracted services and the adoption of new systems, processes, and products in alignment with Sales and Client Account Management Executives. Acting as the bridge between Magellan Technology and the client's needs, the role ensures that every aspect of implementation and support services is planned, executed, and delivered with precision and efficiency. Responsibilities encompass client management, stakeholder communication, and technical expertise to facilitate a smooth transition and enable clients to realize the full value of services or products provided.

The individual will work as a client advisor regarding Magellan’s contracted services, providing insight and guidance on Technology Product and technical roadmaps. They are responsible for transforming processes that impact people, technology, and culture, focusing on the quality of client experience at all levels. The role acts as a true client advocate, ensuring the client’s voice is represented.

Responsibilities

• Attend meetings, as deemed necessary by the client, to keep Magellan apprised of any changes that may impact current processes in support of the client (40%).
• Gather and document issues and requests for change as received from the client (20%).
• Maintain status updates and communicate them to leadership and client contacts (20%).
• Work closely with stakeholders to provide status updates and iterative releases (10%).
• Keep leadership apprised of any client discontent to address issues immediately (10%).
• Collaborate with cross-functional teams to drive outcomes in complex, matrixed environments.

The job duties listed are representative and not all-inclusive. Additional duties may be assigned by leadership without revision to the job description.

Requirements

• Associate's degree in computer and information science, healthcare administration, business, or a related field. An equivalent combination of education and experience may be considered.
• 7+ years of professional IT experience.
• 7+ years of experience in client success, account management, program management, or consulting in healthcare IT or a related industry.
• Proven track record of managing enterprise-level clients and delivering technology solutions.
• Strong technical acumen with the ability to translate complex solutions into business value for clients.
• Excellent relationship management, stakeholder communication, and problem-solving skills.

Pay

Salary Minimum: $93,955

Salary Maximum: $159,725

This information reflects the anticipated base salary range based on current national data. Minimums and maximums may vary by location. Actual pay will be adjusted based on skills, experience, education, and other job-related factors permitted by law. This position may also be eligible for short-term incentives.

Benefits

Magellan offers a comprehensive benefits package, including a broad range of health, life, voluntary, and other benefits, as well as perks that enhance physical, mental, emotional, and financial well-being.