Client Success Manager (Enterprise)

For our client, we are seeking a Client Success Manager (Enterprise) to join the team of a leader in the Finance & Insurance space. This role will own strategic relationships with large Canadian partners, serving as a trusted executive-level contact and driving long-term value across the portfolio. The position focuses on building multi-year growth plans, improving adoption and retention, and coordinating complex commercial execution across internal teams. It also requires a strong command of customer performance data, contract negotiation, and cross-functional delivery in a fast-moving financial services environment. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $132,500 – $182,500 annually Responsibilities Own and grow large Canadian partner relationships Define and drive the strategic vision for each partner Develop and execute multi-year growth roadmaps Lead complex commercial negotiations and contracts Analyze partner performance to improve adoption and expansion Orchestrate cross-functional execution across various teams Manage customer health for satisfaction and retention Qualifications 7+ years of B2B client-facing experience, preferably in tech or fintech Strong skills in customer relationship management at the executive level Experience managing cross-functional initiatives with attention to detail Excellent written and verbal communication skills Strong analytical abilities to identify key data trends Experience structuring and negotiating large commercial contracts Ability to adapt to changing priorities and drive project success Knowledge of consumer finance, SaaS solutions, and e-commerce preferred Bilingual in French and English is a plus Benefits 100% subsidized medical coverage for employees and dependents Flexible Spending Wallets for Technology, Food, and family expenses Competitive vacation and holiday schedules Employee stock purchase plan at a discount Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.