Client Success Manager - Enterprise

We give strategy the human edge™. FranklinCovey ( NYSE: FC ) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries. To learn more, visit franklincovey.com Title: Enterprise Client Success Manager Global Title: Client Success Manager - Enterprise Division & Department: Enterprise Client Success Status: Full-Time Exempt Reports to: Manager, Client Success Location: Remote – Anywhere in the contiguous US Compensation: Anticipated compensation for this position is an OTE of $125-148k* split 80/20 between base/commission. Date Posted: 10/13/2026** Job Summary We are seeking a strategic and dynamic Client Success Manager to join our team. The ideal candidate is passionate about client satisfaction and success, with deep experience in the learning and development industry and a track record of driving measurable business outcomes with senior stakeholders in large, complex organizations. In a rapidly evolving digital and AI-enabled learning landscape, you will help clients navigate change and leverage FranklinCovey’s technology and insights to drive adoption and impact. As an Enterprise Client Success Manager at FranklinCovey, you will be a primary post-sale partner for our clients, ensuring they derive maximum value from our content, technology, and services while partnering closely with Sales to support retention and expansion. Essential Job Functions Onboarding new clients effectively, ensuring a smooth transition and rapid time to first value.Provide orientation to the All Access Pass subscription elements.Conduct discovery to confirm desired results and understand the learning environment, learner profile, and program timeline.Advocate solutions by aligning relevant content, technology, and services and clearly outline a compelling and feasible implementation strategy.Provide training, tools, templates, and guidance to support client launch and learner engagement. Build strong client relationships focused on driving results and demonstrating value.Conduct regular business reviews to review performance metrics, gather feedback, and identify opportunities for other subscription utilization and expansion.Facilitate discovery and solutioning to design implementation strategies for new/additional learning programs and learner populations.Serve as a strategic thought partner for the client, responding to client requests and questions and proactively sharing best practices.Coordinate with internal teams (sales, services, product, and tech support) and advocate for client needs and issue resolution.Occasional travel for client and internal meetings, <6 times per year.Contribute to client and team successInfluence renewal and expansion opportunities by demonstrating the value of the subscription and identifying upsell/cross-sell opportunities.Monitor client health and engagement to proactively identify and address potential issues before they impact satisfaction.Support internal task force work to develop new client and learner engagement tools, templates, and processes.Inform product development prioritization by representing the client perspective. Performance Metrics Subscription revenue retentionServices attachmentClient Goal achievementPercentage of accounts with clearly defined goalsProgress toward agreed-upon business and learning outcomesClient health metricsAdherence to client engagement process Basic Qualifications 5+ years of experience in training and talent development at organization or division level2+ years in client-facing consulting role with executive/senior leaders and/or multiple stakeholders/workstreams2+ years of account or project/program management experience Preferred Skills & Experience Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levelsAbility to influence renewal and expansion opportunities by identifying, validating, and positioning expansion of subscription or service salesAbility to deliver effective and engaging presentations both virtually and in-personProficient with Zoom, Teams, PowerPoint, and Outlook, and quick to learn new digital tools and platforms.Able to work in a data- and AI-enabled environment, using insights to guide recommendations and client decisions. Demonstrated ability to manage multiple projects and priorities, strategic and tactical, simultaneously while maintaining attention to detailClient-centric approach with a passion for delivering exceptional service and supportKnowledge of FranklinCovey contentExperience facilitating training programs of any type in a corporate settingFamiliarity with adult learning methodologiesExperience working in a subscription environmentCertification in Customer Success (e.g. CCSM) or related fieldUse of Salesforce or other CRM software and SharePointFranklinCovey client admin or facilitator experienceOrganizational development/HR experience or credentialsCoaching or consulting experience or certificationLeadership experienceSales or Customer Success Manager experience Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details. Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration. Employer Information For an overview of our Interview Process, please visit https://www.franklincovey.com/about/careers/working-at-franklincovey/. FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision. 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