Enterprise Client Success Manager

About the role

This role will oversee a portfolio of complex, active enterprise accounts and serve as a trusted partner to clients and sales leaders. The position focuses on strengthening strategic relationships, shaping account plans, and using data-driven insights to support long-term client success. It is a highly collaborative role that requires thoughtful recommendations to help clients improve their business models and achieve stronger outcomes.

Responsibilities

• Support a book of business for complex and active accounts
• Establish relationships with clients and sales leads to promote the client's strategic vision
• Build, optimize, and execute client account plans and strategies
• Make strategic recommendations to optimize client business models
• Segment enterprise accounts and develop tailored engagement strategies
• Gather and utilize data to support strategic decisions
• Ensure client needs and expectations are met or exceeded

Qualifications

• Bachelor's degree in a related discipline and 6 years of experience in a related field, or an equivalent combination of advanced degree and experience
• Demonstrated knowledge and experience supporting large, complex strategic client relationships
• Experience in the automotive industry preferred, along with enterprise account management experience

Benefits

• Flexible vacation policy allowing paid time off based on duties and obligations
• Seven paid holidays per year
• Up to 160 hours of paid wellness annually
• Paid time off for bereavement, voting, jury duty, volunteering, military service, and parental leave
• Comprehensive healthcare benefits with multiple options for individuals and families
• Generous 401(k) retirement plans with company match
• Professional development and continuing education opportunities
• Access to financial wellness and planning resources

Location: Remote - US based candidates only, no visa sponsorship available

Pay

$101,500 – $169,100 annually