Enterprise Client Success Manager

Enterprise Customer/Client Success Managers

Manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships, understanding business challenges, and delivering tailored strategies that align Array’s solutions to client goals.

• Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal.
• Proactively problem-solve for your clients by resolving or anticipating issues.
• Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products.
• Drive product roadmap decisions that will deliver ROI for both the customer and Array.
• Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals.
• Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

• 7+ years of experience in B2B2C/B2B Client Success roles, owning a book of strategic accounts ($10M+ ARR) and being responsible for client health, retention and revenue growth.
• A proven track record of managing and expanding high-impact, strategic relationships.
• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service.
• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts.
• A knowledge of the financial industry and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay

$150,000+ for base salary, depending on experience.

Benefits and Perks

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• AnnArray kits for work anniversaries

Qualifications

You have:

• 7+ years of experience in B2B2C/B2B Client Success roles, owning a book of strategic accounts ($10M+ ARR) and being responsible for client health, retention and revenue growth.
• A proven track record of managing and expanding high-impact, strategic relationships.
• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service.
• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts.
• A knowledge of the financial industry and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

How We Work

We believe in a culture of continuous improvement and experimentation. We value diversity, equity, and inclusion and strive to create an environment where everyone feels empowered to bring their best selves to work.