Client Success Manager

About the role

The Client Success Manager will provide exceptional client service, build long-term partnerships, and drive revenue growth.

Responsibilities

• Maintain excellent professional relationships with clients and provide positive customer service
• Formulate long-term client partnerships delivering both financial and operational benefits
• Lead recurring client meetings and ensure follow-up items are addressed
• Effectively interact with clients on regular and ad hoc basis
• Build and develop revenue streams within the existing client base
• Collaborate with other departments to resolve service delivery issues impacting contractual obligations
• Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality
• Serve as the primary point of contact for all client communication and oversee overall client satisfaction
• Understand and maintain client health with respect to accounts receivable (AR), account reconciliation, overdue revenue recovery, and invoice accuracy
• Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through various mediums
• Manage time and deadlines while balancing multiple priorities internally and externally
• Oversee project campaign execution to ensure all requirements are met; document and measure project progress and communicate effectively both internally and externally
• Review and approve the release of software changes and participate in User Acceptance Testing (UAT)
• Educate and guide new and existing clients on industry best practices
• Onboard new clients or new products and proactively address areas where improvement is needed
• Monitor and analyze client performance, recognize anomalies, and raise awareness to management
• Think critically, develop potential solutions, and effectively communicate to impacted parties
• Very strong working knowledge of the entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Review and deliver monthly settlement files and reporting to the client

Requirements

• Bachelor's degree preferred, or an equivalent combination of education, training and experience is required.
• 3-5 years' experience in a customer-facing environment, account management or similar role.
• Must be detail-oriented with the ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication skills are required.
• Very strong working knowledge of the entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Experienced in compiling, documenting, and communicating client requirements to internal stakeholders.
• Thrives in a dynamic, fast-paced, high-growth work environment.
• Excellent organizational, analytical and negotiation skills.
• Excellent problem solver; ability to define problems, collect data, establish facts and draw valid conclusions.

Qualifications

• Qualified candidates must have a Bachelor's degree or equivalent experience.
• Experience in a customer-facing role, preferably in account management or similar field.
• Detail-oriented with the ability to handle multiple tasks simultaneously.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite.
• Experience in managing client requirements and collaborating with internal teams.
• Ability to thrive in a dynamic, fast-paced environment.
• Strong organizational, analytical, and negotiation skills.
• Proven ability to solve complex problems and communicate effectively.

Skills

• Excellent written and verbal communication skills
• Very strong working knowledge of the entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Experience in managing client requirements and collaborating with internal teams
• Ability to solve complex problems and communicate effectively

Benefits

N/A

Pay

N/A

Schedule

N/A

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

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Verra Mobility

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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