Client Success Manager

About the role

The successful candidate will provide an excellent experience for clients by anticipating and resolving challenges or issues, fostering long-term partnerships, and managing client communications.

Responsibilities

• Maintain excellent professional relationships with clients and provide positive customer service
• Lead recurring client meetings and ensure follow-up items are addressed
• Effectively interact with clients on regular and ad hoc basis
• Build and develop revenue streams within the existing client base
• Collaborate with other departments to resolve service delivery issues impacting contractual obligations
• Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality
• Serve as the primary point of contact for all client communication and oversight; own overall client satisfaction and proactively identify opportunities
• Understand and maintain client health with respect to AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy
• Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through many mediums
• Manage time and deadlines while balancing multiple priorities internally and externally
• Oversee project campaign execution to ensure all requirements are met; document and measure project progress and communicate effectively both internally and externally
• Review and approve the release of software changes and participate in UAT testing
• Educate and guide new and existing clients on industry best practices
• Onboard new clients or new products and proactively address areas where improvement is needed
• Monitor and analyze client performance, recognize anomalies, and raise awareness to management
• Review and deliver monthly settlement files and reporting to the client

Requirements

• Bachelor's degree preferred, or an equivalent combination of education, training and experience is required
• 3-5 years' experience in a customer-facing environment, account management or similar role
• Must be detail-oriented with the ability to multi-task in a fast-paced environment
• Excellent written and verbal communication skills are required
• Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Experienced in compiling, documenting, and communicating client requirements to internal stakeholders
• Thrives in a dynamic, fast-paced, high-growth work environment
• Excellent organizational, analytical and negotiation skills
• Excellent problem solver; ability to define problems, collect data, establish facts and draw valid conclusions

Qualifications

• Must have a Bachelor's degree
• Must have 3-5 years of experience in a customer-facing environment, account management or similar role
• Must have excellent written and verbal communication skills
• Must have very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Must have experience in compiling, documenting, and communicating client requirements to internal stakeholders
• Must thrive in a dynamic, fast-paced, high-growth work environment
• Must have excellent organizational, analytical and negotiation skills
• Must be an excellent problem solver; able to define problems, collect data, establish facts and draw valid conclusions

Skills

• Excellent written and verbal communication skills
• Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Excellent organizational, analytical and negotiation skills
• Excellent problem solver; able to define problems, collect data, establish facts and draw valid conclusions

Benefits

• Not specified

Pay

• Not specified

Schedule

• Not specified

Verra Mobility Values

• Own It
• Do What's Right
• Choose Courage Over Comfort
• Win Together

Verra Mobility Applicant Privacy Notice

Verra Mobility is committed to protecting the privacy of its candidates. Candidate personal data will be retained solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.