Client Success Manager

In a Nutshell

Valve+Meter is seeking a passionate, strategic, and relentlessly driven Client Success Manager to join our growing team. This is not a basic account management role. This is a client leadership role for someone who knows how to build trust, lead performance conversations, uncover growth opportunities, and ensure marketing investments produce measurable business outcomes.

Key Responsibilities

• Serve as the primary point of contact and strategic partner for assigned clients
• Define and guide customized marketing strategies aligned with business goals
• Collaborate with internal teams across SEO, paid media, analytics, creative, and development
• Lead weekly, monthly, and quarterly meetings, including campaign and business reviews
• Analyze performance data across platforms (Google Ads, Microsoft Ads, LSA, GA4, CRM, dashboards)
• Translate data into insights, recommendations, and actionable plans
• Monitor performance, budgets, lead flow, and account health to proactively identify risks, gaps, and opportunities
• Advocate internally for decisions that support client growth
• Identify and drive upsell, cross-sell, and expansion opportunities
• Support renewals, retention, and referral generation

Required Experience and Skills

• 3–5 years of client-facing digital marketing experience (SEO, paid media, performance marketing)
• Agency or performance-driven environment experience
• Proven ability to manage multiple client accounts
• Strong communication, presentation, and relationship skills
• Strong analytical skills and ability to translate data into insights
• Ability to manage expectations and handle escalations professionally
• Comfort discussing investment, ROI, and growth opportunities
• Strong organization, project management, and follow-through
• Bachelor’s degree or equivalent experience

Core Values

• Think – Focus. Find a way forward.
• Love – Act in the long-term best interest of others.
• Serve – Meet expectations and go the extra mile.
• Transform – Create meaningful, lasting change.
• Be Just – Be fair, transparent, and do no harm.

What Valve+Meter Offers

• Competitive salary
• Medical, dental, and vision benefits
• 401(k) with match
• Company-paid life insurance
• Three weeks PTO + seven holidays + two service days
• Fast-paced, growth-focused environment
• Casual, pet-friendly office
• Hybrid or remote flexibility
• Opportunities for growth and advancement