Client Success Manager

About the Role

Tiny Spoon Chef is a culinary service that transforms food into exceptional experiences. As a Client Success Manager, you’ll ensure every client receives extraordinary support, working closely with our culinary team to identify needs, provide solutions, and foster long-term relationships. You’ll also collaborate with chefs to maintain a respectful and joyful workplace while managing client communications, retention, and reengagement.

Responsibilities

• Own the client relationship from Sales handoff through ongoing service, ensuring seamless onboarding, a strong chef-client match, and proactive support through the first five visits and beyond.
• Strengthen relationships and drive retention through proactive communication, personalized support, and regular engagement to keep clients satisfied and committed long-term.
• Serve as the trusted bridge between clients, chefs, and Tiny Spoon Chef, setting clear expectations, facilitating communication, managing logistics, and resolving concerns promptly.
• Identify at-risk and lapsed clients, understand reasons for disengagement, and lead efforts to rebuild relationships and restore service.
• Turn exceptional client experiences into growth by proactively generating referrals, reviews, testimonials, and word-of-mouth advocacy.

Requirements

• Experience in client success, account management, hospitality, or another relationship-driven service role.
• Excellent communication and interpersonal skills—warm, clear, and professional in every interaction.
• Strong organizational skills to manage multiple client relationships without losing detail.
• Proactive problem-solver who anticipates issues rather than reacting to them.
• Comfortable with data, including tracking KPIs, interpreting NPS, and reporting performance.
• Natural relationship-builder motivated by client happiness.
• Confident asking for referrals and recognizing the right moment to do so.
• Calm, diplomatic, and fair when mediating between clients and chefs.
• Self-directed and accountable, treating retention, satisfaction, and growth as personal responsibilities.
• Comfortable with CRM and communication tools, with the ability to learn new systems quickly.

Pay

$50,000–$54,000 annually, plus bonus based on quarterly KPIs.

Schedule

Monday to Friday, 8:00 AM–5:00 PM MST. Some evening work required, with an additional hour on Sundays for time-sensitive correspondence (rotated among the Client Success Team). This is a fully remote position, though 1–2 in-person meetings per year may be required.

Benefits

• Retirement Plan with 401k and 401k matching
• Health, Dental, and Vision Insurance (after 90 days of employment)
• Short- and Long-Term Disability
• Life Insurance
• Accident & Critical Illness Insurance
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Paid Time Off
• Profit Sharing