Client Success Manager

Responsibilities

• Serve as a primary point of contact for Boston-based clients, providing in-person and remote support
• Partner with the General Sales Manager and Account Executives to ensure successful campaign execution
• Provide strategic and tactical support across: Digital marketing campaigns (approx. 50% of workload)
• Deliver insights, updates, and recommendations to improve campaign performance
• Respond quickly and effectively to client needs, acting as a true “go-to” problem solver
• Collaborate with internal teams to ensure seamless campaign implementation and reporting
• Build presentations, reports, and performance summaries using tools like PowerPoint and Excel
• Support scheduling, workflow coordination, and project management across multiple campaigns
• Support and optimize campaigns across: Google Ads (search/display), SEO initiatives, website performance and updates, email marketing and drip campaigns
• Work closely with SEO partners/managers to ensure: Proper resource allocation, continuous improvement in rankings and performance for office websites
• Manage and execute email drip campaigns for the General Sales Manager and sales team as a main part of the outbound sales strategy
• Oversee and maintain social media platforms
• Plan and publish weekly posts
• Ensure consistent branding and messaging
• Maintain and update multiple office websites with fresh, relevant content

Qualifications

• 2–5+ years of experience in digital marketing, client success, or account management
• Strong working knowledge of: Google Ads, SEO best practices, website CMS platforms - WordPress, email marketing platforms (e.g., Salesloft, Mailchimp, HubSpot, Constant Contact), Microsoft Office Suite: Excel (data tracking/reporting), PowerPoint (client presentations), Outlook (communication & scheduling), Canva or similar design tools
• Excellent organizational and multitasking abilities
• Strong communication and interpersonal skills, especially in face-to-face client settings
• Ability to be both proactive and highly responsive in a deadline-driven environment

Key Traits for Success

• Highly responsive, “Johnny-on-the-spot” mindset
• Solutions-oriented with a strong sense of ownership
• Comfortable managing multiple priorities simultaneously
• Strong attention to detail and follow through
• Team player with a positive, client-first attitude

Pay

Flexible employment options available as both full-time and part-time arrangements

Schedule

No remote work options available