Client Success Manager

About the role

PX is looking for a commercially minded Client Success Manager to manage and grow a portfolio of high-value client accounts. This is a role for someone who loves the commercial side of client success: spotting growth opportunities, making a persuasive case, and driving adoption of our first-party product. It is also a role with structure. This is not a job where you are on calls all day. A meaningful part of your week is dedicated to account planning, documentation, reporting, and keeping renewal and onboarding processes running smoothly. If you enjoy the balance of client-facing work and well-organized process work, you will thrive here.

Responsibilities

• Manage a portfolio of strategic accounts, ensuring value delivery, retention, and growth
• Drive adoption and expansion of PX's first-party product across your accounts, building the business case and persuading clients on the value
• Identify upsell and growth opportunities and develop quarterly account plans to capture them
• Run structured client processes end to end: onboarding, QBRs, renewals, and expansion paperwork
• Serve as the point of escalation for client concerns, resolving issues quickly and thoughtfully
• Collaborate with Sales and Product to align client objectives with PX platform capabilities
• Keep CRM data, account documentation, and client health reporting accurate and up to date
• Work with leadership to forecast client growth and manage churn risk

Requirements

• 3+ years of experience in Client Success, Account Management, or Customer Experience (Lead Generation experience is a plus)
• Bachelor's degree required

Qualifications

• Commercial mindset with a track record of growing the accounts you manage

Skills

• Strong persuasion and presentation skills. You can build a compelling deck and influence both clients and internal stakeholders
• Comfort with routine and detail. You enjoy structured work like reporting, documentation, and process management, and you do it well
• Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition models
• Strong understanding of metrics such as NRR, churn, health scores, and customer LTV
• Familiarity with tools like HubSpot CRM, Jira, Trello, or similar platforms

Benefits

• Comprehensive Benefits: Medical, Dental, Vision.
• Paid Time Off, including Vacation, Personal Days, Sick Days, and Floating Holidays.
• Short-term Disability Coverage.
• Office Exchange: work from our offices in Panama or Amsterdam without using vacation days

Pay