Client Success Manager

What You Will Do

• Identify and execute opportunities for upselling and cross-selling, crafting solutions / recommendations that enhance client results and experience
• Proactively manage, monitor, and optimize client campaigns to drive performance, efficiency, full budget utilization and increases
• Work closely with the Sales team and internal teams to identify and resolve product, policy, or process challenges that impact campaign performance
• Lead onboarding calls, traffic creative assets, and set up new campaigns through Nift’s managed service platform for brands and advertisers
• Set and manage expectations with clients while fostering strong, long-term partnerships
• Collect, analyze, and present data to both internal and external stakeholders, ensuring performance insights are communicated clearly and effectively
• Leverage insights and data to craft compelling narratives and actionable campaign recommendations
• Drive high levels of customer satisfaction and retention by delivering exceptional service, addressing issues promptly, and ensuring clients achieve their goals

What You Need

• A minimum of 7 years of account management and/or client success experience, with digital advertising
• Prior experience launching, managing, nurturing, and scaling relationships with brands and advertisers
• Subject matter expertise in PPC, CPA, CPC, and LTV models, supporting performance marketers with data-driven insights
• Proven ability to scale and grow client budgets (Sales) while maintaining strong ROIs
• Strong ability to analyze and interpret client data to craft compelling performance stories
• Advanced spreadsheet proficiency (pivot tables, formulas, data extraction, and reporting)
• Bring a sense of urgency and ability to manage a high volume of business in a fast-paced environment
• Excellent communication skills, attention to detail, and ability to build trust with cross-functional teams and manage stakeholder escalations effectively
• Adaptability to frequent platform launches and improvements; eager to test new strategies and provide feedback
• A high bias to action, motivated with a strong work ethic, grit, integrity, and a can-do attitude
• A bachelor’s degree in business, marketing, or a related field is preferred