Client Success Manager

What you will do:

• Identify and execute opportunities for upselling and cross-selling, crafting solutions / recommendations that enhance client results and experience
• Proactively manage, monitor, and optimize client campaigns to drive performance, efficiency, full budget utilization and increases
• Work closely with the Sales team and internal teams to identify and resolve product, policy, or process challenges that impact campaign performance
• Lead onboarding calls, traffic creative assets, and set up new campaigns through Nift’s managed service platform for brands and advertisers
• Set and manage expectations with clients while fostering strong, long-term partnerships
• Collect, analyze, and present data to both internal and external stakeholders, ensuring performance insights are communicated clearly and effectively
• Gain a deep understanding of each client’s business goals, industry landscape, and challenges. Leverage insights and data to craft compelling narratives and actionable campaign recommendations
• Stay informed about industry trends, competitor strategies, and market shifts to provide clients with valuable insights and recommendations
• Drive high levels of customer satisfaction and retention by delivering exceptional service, addressing issues promptly, and ensuring clients achieve their goals

What you need:

• Minimum of 7 years of account management and/or client success experience, with digital advertising
• Prior experience launching, managing, nurturing, and scaling relationships with brands and advertisers.
• Subject matter expertise in PPC, CPA, CPC, and LTV models, supporting performance marketers with data-driven insights
• Proven ability to scale and grow client budgets (Sales) while maintaining strong ROI
• Strong ability to analyze and interpret client data to craft compelling performance stories
• Advanced spreadsheet proficiency (pivot tables, formulas, data extraction, and reporting)
• Brings a sense of urgency and ability to manage a high volume of business in a fast-paced environment
• Excellent communication skills, attention to detail, and ability to build trust with cross-functional teams and manage stakeholder escalations effectively.
• Adaptability to frequent platform launches and improvements; eager to test new strategies and provide feedback.
• High bias to action, motivated with a strong work ethic, grit, integrity, and a can-do attitude

What you get:

• Competitive compensation, comprehensive benefits (401K with matching, Medical/Dental/Vision), and we offer all full-time employees the potential to hold company equity
• Flexible remote work
• Unlimited Responsible PTO
• Great opportunity to join a growing, cash-flow-positive company while having a direct impact on Nift's revenue, growth, scale, and future success