Client Success Manager
About the role
A day in the life of our client success managers typically includes working closely with other departments to ensure client satisfaction, maintaining client relationships, visiting clients in their offices, and gathering feedback. Monitor client satisfaction and engagement, proactively identifying opportunities for improvement and taking action to address issues or concerns. As our clients' dedicated account manager, you'll advocate for their continued success with Nextep as a partner. Conduct regular check-ins and meetings with clients to understand their HR needs, address concerns, and provide proactive support and guidance. Track and report on key performance metrics, including client satisfaction, retention, and revenue growth, to measure the success of client relationships.
Requirements
- You have a strong heart for the best customer experience
- Ideally, a bachelor's degree is something you've crossed off your list
- You have experience in successfully working with challenging high-level officials within organizations
- You have a high school diploma or equivalent
Benefits
- 100% paid health, vision, and dental insurance for employees
- Up to 12 weeks of paid parental leave
- 401(k) matching
- CSM Bonus
- Employer paid telehealth services, including mental health resources
About us
Nextep has four values that you'll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success. Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them. We are a Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more. Last but not least, Nextep is a certified Great Place To Work!