Client Success Manager

About the role

The Client Success Manager serves as a client-facing strategic advisor for Nexstar’s largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media planning, campaign recommendations, and client goals. Post-sale, this role manages day-to-day campaign execution, leads client communication, coordinates cross-functionally with internal teams and external partners, and translates performance data into clear insights and recommendations that support campaign success and long-term client retention.

Responsibilities

• Serve as the primary client lead, overseeing campaign success and performance throughout the campaign lifecycle.
• Build trusted relationships with clients and internal stakeholders to support seamless campaign execution and ongoing client success.
• Support the development of paid media strategies and recommendations aligned with client KPIs.
• Lead campaign onboarding and coordinate launch readiness across internal teams to ensure successful execution.
• Resolve campaign issues in a proactive and timely manner, utilizing resources effectively and troubleshooting technical issues when needed.
• Monitor campaign performance and recommend optimizations to improve outcomes.
• Demonstrate strong working knowledge of digital paid media, including campaign performance, media math, and industry best practices.
• Understand campaign budgets and performance metrics to support client and internal discussions.
• Customize and present client-facing reporting that translates campaign performance into actionable insights and recommendations.

Requirements

• Bachelor’s degree or equivalent work experience, with at least one year of experience in account/campaign management, media planning/buying, or digital media execution.
• Digital media campaign experience required; prior client-facing experience preferred.
• Agency or media company experience is a plus.
• Strong understanding of paid digital media, including campaign performance, media math, and industry best practices.
• Exceptional client-facing written and verbal communication skills, including presentation skills; thoughtful, articulate, confident, and effective.
• Flexible and solutions-oriented, with the ability to adapt quickly, solve problems, and follow through to get things done.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Empathetic and collaborative, with a strong service mindset toward clients, sales contacts, and team members.
• Curious and growth-oriented, with a willingness to take on new responsibilities and keep learning as digital media continues to evolve.
• Proficiency with Excel and PowerPoint; experience with reporting dashboards, data visualization tools, and campaign performance analysis is a plus.
• Working knowledge of pixel tracking, tag implementation, and campaign tracking troubleshooting is a plus.

Qualifications

• Hybrid role with four (4) days in office and one (1) day remote per week.
• The ideal candidate will be in New York, NY, Irving, TX, or Chicago, IL.

Benefits

• Comprehensive benefits package for full-time employees including medical (with multiple plan options), dental, and vision insurance, paid time off, a 401(k) with company matching contributions, Paid Parental leave, life insurance, and more.
• Part-time employees are eligible for 401(k) and any local/state leave plans.
• Union positions are subject to the benefits outlined in their Collective Bargaining Agreement.

Pay

$48K/yr - $58K/yr, commensurate with experience.

Schedule

This is a Hybrid role with four (4) days in office and one (1) day remote per week.