Client Success Manager

About the role

We're seeking a Client Success Manager to join our team. This role involves guiding dealerships through the onboarding, training, and adoption of the NCC Complete Credit suite. The CSM will serve as a trusted partner, driving best practices and measurable adoption across accounts. Responsibilities include leading onboarding and training sessions, partnering with dealership management to customize workflows, conducting health checks, and collaborating cross-functionally with Sales, Product, and Operations.

Responsibilities

• Lead onboarding and training sessions for dealership teams on NCC’s Complete Credit platform
• Serve as a trusted partner, driving best practices and measurable adoption across accounts
• Partner with dealership management to customize workflows and optimize credit processes
• Conduct ongoing health checks, usage reviews, and follow-up visits to ensure success
• Maintain detailed documentation, including health check plans, issue logs, and status reports
• Collaborate cross-functionally with Sales, Product, and Operations to ensure customer goals are met
• Represent the voice of the customer internally to influence the roadmap and product improvement

Requirements

• 3+ years of experience in training, implementation, or client success, ideally in SaaS or automotive technology
• Excellent communication and presentation skills, both in person and virtual
• Proven ability to manage multiple projects, deadlines, and client relationships simultaneously
• Hands-on experience with web-based software and mobile applications
• Strong analytical, problem-solving, and decision-making skills
• Familiarity with automotive retail operations — dealership experience strongly preferred
• Willingness to travel up to 60% for onsite dealer launches and trainings
• A proactive, customer-first mindset — you’re passionate about helping clients win

Qualifications

• Proven track record of success in similar roles
• Experience with CRM systems and other relevant tools
• Ability to work independently and as part of a team
• Strong organizational and project management skills

Skills

• Exceptional interpersonal and communication skills
• Strong analytical and problem-solving abilities
• Ability to adapt to changing priorities and deadlines
• Knowledge of automotive retail operations

Benefits

• Competitive compensation and travel perks
• A culture built on collaboration, accountability, and growth

Pay

• Salary range: $75,000 - $90,000 annually

Schedule

• Flexible schedule with occasional travel required