Client Success Manager

About the role

iT1, a leading national technology solution provider headquartered in Tempe, AZ, seeks a Client Services Manager to join our Consulting team. This role offers exposure to top technology offerings and collaboration with talented engineers.

Responsibilities

• Act as the primary communication liaison between clients and internal teams, including sales, services, and other key stakeholders
• Consistently deliver on client commitments and take full ownership of issue resolution
• Build and maintain strong relationships with clients and all internal and external stakeholders involved in their success
• Maintain a deep understanding of iT1 service offerings and each client's contractual scope
• Plan, prepare, and lead regular service review calls with active clients
• Stay informed on iT1 supported technologies to facilitate conversations around client challenges and opportunities
• Discover client business objectives and proactively recommend strategic solutions that align with their long-term goals
• Independently manage projects and deliverables with minimal oversight

Requirements

• Bachelor's degree or equivalent professional experience (5+ years in an IT business role engaging with C-level executives and IT leadership)
• Experience in the IT services industry strongly desired (prior work with an MSP a plus)
• Exceptional written and verbal communication skills, with a strong ability to analyze and articulate data trends
• Confident presenter and skilled facilitator, capable of leading meetings and delivering impactful presentations to both clients and internal teams
• Proactive, ownership-driven mindset with a strong receptiveness to feedback and continuous improvement

Qualifications

• Preferred Certifications: Any technical certifications preferred, but not required

Skills

• Strong problem-solving skills
• A client-focused mindset
• The ability to manage multiple priorities in a dynamic environment

Benefits

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages

Pay

Compensation is commensurate with experience.

Schedule

This is a full-time position.