Client Success Manager

About the role

Hansen Talent Group is seeking Client Success professionals with in-depth experience guiding and supporting IT projects and client product delivery. This is a hybrid role based in the greater Columbia, SC, offering ample room for growth and professional development within the PMO.

Responsibilities

• Collaborate with stakeholders, business systems analyst, and project managers to define business needs and develop business and functional requirements.
• Build and manage on-going relationships with the client, inspiring trust between all parties and identifying opportunities to strengthen communications.
• Provide regular updates to the client on the delivery process as well as recommendations on how to optimize product success and associated costs.
• Support the technical teams by prioritizing and escalating workflows, ensuring delivery requirements and SLAs are understood, and assisting in addressing roadblocks in the process.
• Track milestones and performance criteria, communicating concerns with 3rd party vendors and technical teams to proactively develop a solution.
• Monitor costs of delivery and licensing, identifying opportunities to save the client and organization money.
• Identify opportunities for continuous improvement in both business processes and products.

Requirements

• In-depth experience in client facing roles to support IT Projects
• Proven experience building client relationships work with business and functional system requirements gathering, analysis, and documentation