Client Success Manager

Schedule

• Hybrid / Full Time
• 2 WFH days available weekly following the onboarding period.

Job Expectations

• Manage and provide strategic oversight to assigned desk of clients
• Monitor short-term and long-term optimizations and development of product performance and client opportunity
• Formulate metrics to measure company and client success
• Communicate and coordinate all agency resources to ensure the highest level of client satisfaction and growth
• Communicate information received from clients internally to the appropriate product teams
• Create, present, and execute customized strategic growth plans
• Ensure internal programs are properly positioned with our clients
• Accountable for client growth and retention
• Delegate or fulfill required tasks
• Research and stay up to date on marketing trends

Job Qualifications

• Demonstrate a proven track record of the ability to prioritize, organize, and multi-task in a flexible and fast paced environment to effectively meet deadlines
• Demonstrate the ability to manage projects and tasks via cross team collaboration and organization to accomplish client goals
• Demonstrate exemplary written and verbal communication skills
• Demonstrate presentation skills
• Demonstrate the ability to effectively communicate both technical and non-technical information between internal product teams and external clients
• Demonstrate strategic and creative thinking when solving problems
• Demonstrate a solid understanding of Search Engine Optimization, Social Media Marketing, Paid Search, and Lead Generation
• Demonstrate proficient skills in Microsoft Office, including Excel, Word and PowerPoint

Required Experience

• Bachelor’s Degree in Marketing, Mass Communications or another related field
• 2-5 years of account management with client facing experience
• 1 year Digital Marketing, Advertising, or media industry experience

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear.

Benefits/Perks

• Three (3) medical insurance plan options with Aetna
• 100% of Employee Level Coverage for health insurance is paid by Go Local Interactive
• 2 Health Insurance Plans are HSA eligible and will receive the following contributions from Go Local Interactive regardless of an employee's contribution to the account: $500 for Employee Only, $1,000 for Employee + Spouse, and $3,000 for Employee + Family or Employee + Children
• FSA and FSA Dependent care eligible
• Dental, vision, $25,000 basic life insurance, short term disability insurances paid for 100% by Go Local Interactive
• 401k retirement safe harbor plan available including a 4% company match after 1 year
• Insurances and 401(k) start 1st of the month following 30 days of employment
• Minimum Fifteen (15) Paid Time Off (PTO) days your first year (hours earned each pay date)
• Thirteen (13) paid holidays observed annually
• Casual dress code
• Free snacks and Roasterie Coffee everyday!

Go Local Interactive is an Equal Opportunity Employer