Client Success Manager

Responsibilities

• Entering insertion orders into our order management system, Wide Orbit, and submitting tickets for campaign fulfillment in our digital order management system
• Develop digital campaign recaps with actionable insights
• Develop accurate digital proposals
• Absorb and troubleshoot any issues like underpacing or underperformance in active digital campaigns
• Aid in the copywriting and light graphic design for digital ads
• Submit custom planning requests to the sales planning team
• Collaborate with Account Executives and clients to gather campaign assets and information
• Assist with other duties as assigned to support Digital Sales Manager

Qualifications

• Minimum of 1 year of relevant experience in agency or digital publisher settings
• Agency and/or digital publisher experience a plus
• Media Math knowledge a plus (CPM, ROAS, CPA, CPC)
• Hyper detail-oriented, analytical, and data-driven
• Able to organize and manage a large quantity of deadline-oriented tasks
• Ability to work with multiple internal and external stakeholders in a fast-paced environment
• Inherently proactive, self-starter, and able to problem solve before issues escalate
• Experience working with sales
• Proficiency in Google Workspace
• Experience with Adobe Creative Cloud applications is a plus
• Spanish Fluency a plus