Client Success Manager

About the role

eMed is a digital health leader offering innovative solutions to improve health outcomes and reduce healthcare costs. We partner with employers, governments, unions, and payers to deliver programs like our GLP-1 weight management solution, which combines at-home diagnostics with telehealth services.

Essential Duties & Responsibilities

• Serve as the primary day-to-day contact for assigned clients, delivering high-touch, concierge-level service.
• Own the full client lifecycle, including onboarding, implementation, performance monitoring, expansion, and renewal support.
• Act as a trusted advisor to clients by understanding their goals, business drivers, and success metrics.
• Cross-functional coordination to ensure timely delivery and execution of client initiatives.
• Proactively identify and resolve client issues, anticipating needs and providing strategic recommendations.
• Deliver regular performance reports, dashboards, and data-driven insights that demonstrate ROI and program impact.
• Support the Client Success leadership team with strategic planning, client growth opportunities, and account health metrics.
• Ensure timely and accurate documentation of all client interactions, feedback, and milestones within CRM systems (e.g., Salesforce).
• Participate in client QBRs, presentations, and check-ins as needed.
• Stay current on eMed products, services, and industry trends to best support client needs.
• Leverage AI-powered tools to streamline reporting, automate routine workflows, and free up time for higher-value client engagement.

Knowledge, Skills & Abilities

• Ability to manage multiple clients and priorities in a fast-paced, high-growth environment.
• Strong communication, relationship-building, and project management skills.
• High attention to detail, responsiveness, and problem-solving ability.
• Experience with CRM tools (e.g., Salesforce), client reporting, and account health tracking.

Qualifications

• Bachelor’s degree in business, Communications, Health Administration or related field (or equivalent experience).
• 3–5 years of experience in account management, client success, or partner services, preferably in healthcare, benefits, or similar.
• Proficiency with CRM systems (e.g., Salesforce) and standard productivity tools (Microsoft Office, Google Workspace).
• Excellent verbal and written communication skills, with the ability to engage and influence executive stakeholders.

Preferred Qualifications

• Familiarity with healthcare regulations (HIPAA), interoperability standards, and payer/provider ecosystems.
• Experience using AI tools to improve efficiency, reporting, or client deliverables.
• Project management certification or training (e.g., Six Sigma, PMP, or Agile).
• Experience with BI tools or working with large datasets.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retailment Plan (401k with Company Match)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long-Term Disability
• Training & Development
• Catered breakfast and lunch daily, snacks
• Wellness Resources

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.