Client Success Manager

About the role

This position can be based anywhere in the Bay Area (within 50 miles of San Francisco)

Responsibilities

• Manage a focused book of approximately 75 merchants, building long-term relationships and helping restaurant owners improve their performance on the platform.
• Use a clear prioritization framework to decide where to focus your time and energy on high-volume outbound calls, email outreach, and data-driven conversations.
• Guide merchants on how to increase visibility, optimize their listings, adopt DoorDash products, and ultimately grow their revenue.
• Deliver and present quarterly business reviews ("QBR") that review a brand's partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth.
• Reduce churn, while identifying and supporting new store expansions.
• Persist through slower periods or skeptical merchants — testing new approaches, refining talk tracks, and maintaining consistent activity even when results lag.
• Collaborate with internal growth teams to identify the best products to pitch to merchants.
• Travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities.

Requirements

You have 2+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption.

You are comfortable being measured on both activity (dials, talk time, meetings) and outcomes (revenue, retention, product adoption) and can point to how you performed against your targets.

You have 2+ years of experience in Outbound Sales being held to DTT minimums.

You have 2+ years of experience in business operations or related setting.

You have experience in outbound sales and/or account management where you directly owned a book of accounts, managed prioritization, and were accountable for retention and growth.

You have experience using Salesforce or similar CRM tools.

You are versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level.

You demonstrate empathy with customer needs and adapt to meet their unique goals.

You are goal-oriented and competitive in a healthy way — you treat targets as a floor, not a ceiling, and enjoy going after stretch goals when you see an opportunity.

You bring strong AI fluency, or a clear eagerness to build it, and use new tools to improve efficiency, output, and impact—while knowing when human judgment and connection matter most.

Qualifications

You have experience using Salesforce or similar CRM tools.

You are versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level.

You demonstrate empathy with customer needs and adapt to meet their unique goals.

You are goal-oriented and competitive in a healthy way — you treat targets as a floor, not a ceiling, and enjoy going after stretch goals when you see an opportunity.

You bring strong AI fluency, or a clear eagerness to build it, and use new tools to improve efficiency, output, and impact—while knowing when human judgment and connection matter most.

Skills

You have 2+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption.

You are comfortable being measured on both activity (dials, talk time, meetings) and outcomes (revenue, retention, product adoption) and can point to how you performed against your targets.

You have 2+ years of experience in Outbound Sales being held to DTT minimums.

You have 2+ years of experience in business operations or related setting.

You have experience in outbound sales and/or account management where you directly owned a book of accounts, managed prioritization, and were accountable for retention and growth.

You have experience using Salesforce or similar CRM tools.

You are versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level.

You demonstrate empathy with customer needs and adapt to meet their unique goals.

You are goal-oriented and competitive in a healthy way — you treat targets as a floor, not a ceiling, and enjoy going after stretch goals when you see an opportunity.

You bring strong AI fluency, or a clear eagerness to build it, and use new tools to improve efficiency, output, and impact—while knowing when human judgment and connection matter most.

Benefits

Comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).

Medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

Pay

The national base pay range for this position within the United States, including Illinois and Colorado is $26.08—$38.40 USD.

Schedule

Flexible schedule with options for remote and in-office work, with the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities.

DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

DoorDash's Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.