Client Success Manager

About the role

The Epic CSM plays an integral role in ensuring DaVita products, services, and initiatives meet objectives by leading relationship management within our physician community.

Responsibilities

• Epic EHR application adoption
• Build trust and physician satisfaction
• Assess quality through practice communication and data synthesis
• Develop recommendations to improve processes and products
• Coach for change management
• Drive success for value based care programs through successful implementation and adoption of DaVita products
• Collaborate with cross-functional teams including business development, clinical, operations, and business leaders across DaVita
• Serve as a thought partner and key contributor for activities related to government programs and models, clinically integrated networks (CINs), independent practice associations (IPAs), and DaVita Integrated Kidney Care (IKC) programs

Requirements

• 4-6 years of relevant experience
• Bachelor’s Degree
• Advanced proficiency in Microsoft Office Products (Excel, PPT, Word)
• At least 2 years of project management experience

Qualifications

• Advanced proficiency in Microsoft Office Products (Excel, PPT, Word)
• At least 2 years of project management experience
• Prior experience in healthcare services, practice management and/or working with payers, value based care models, and/or integrated healthcare models

Skills

• Knowledge of practice in order to engage meaningfully with customers
• Ability to determine product solutions based upon their technical knowledge and previous customer interactions
• Ability to serve as a trusted advisor and main point of contact for physician practice
• Ability to provide streamlined nephrologist engagement across DaVita IKC and other value-based care programs
• Ability to provide timely follow-up to physician requests and open items related to program objectives
• Ability to ensure that all application feedback from physicians is meaningfully captured and shared with the team

Benefits

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Pay

The Salary Range for the role is $78,000.00 - $119,000.00/year.
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Schedule

Travel: Up to 30%