Client Success Manager

About the role

The Client Success Manager will play a pivotal role in supporting the rapid growth of a leading proptech company that transforms shared living by making long-term rentals safe, easy, and affordable. This position offers a unique opportunity to own onboarding and success for landlords, driving lease-ups and operational excellence with high-stakes relationships.

Responsibilities

• Own the onboarding process for new landlords, ensuring smooth transitions and maximizing lease-ups.
• Drive operational excellence by identifying and implementing best practices for managing shared housing communities.
• Build and maintain strong relationships with landlords to ensure satisfaction and retention.
• Collaborate with engineering and vendor teams to simplify complex workflows and improve overall efficiency.
• Conduct regular check-ins with landlords to address concerns and provide guidance on best practices.
• Identify areas for product/process improvement and work with cross-functional teams to implement changes.

Requirements

• 2 - 4 years of total experience in a customer-facing role, preferably in tech or proptech.
• Strong communication and interpersonal skills, with the ability to build trust and rapport with clients.
• Experience with CRM tools and project management software.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Passion for proptech and a commitment to improving the shared living experience.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, or related field.
• Proficiency in Microsoft Office Suite and CRM tools.
• Experience with Salesforce or similar CRM systems.
• Excellent problem-solving and analytical skills.

Skills

• Customer service and relationship management skills.
• Project management and organizational skills.
• Technical aptitude, especially with CRM and project management tools.
• Strong written and verbal communication skills.

Benefits

• Competitive compensation package including base salary and performance bonuses.
• Health insurance coverage.
• Flexible working hours and remote work options.
• Professional development opportunities and access to industry experts.
• Employee recognition programs and wellness initiatives.

Pay

$100k - $150k

Schedule

Full-time