Client Success Manager

Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process. As part of CHG Healthcare, we are working to drastically improve the speed (and quality) of credentialing to ensure that our doctors can spend more time treating (millions) of patients each year and less time dealing with credentialing headaches. The Modio Health team is a blend of healthcare veterans and technology experts with an insider view of the healthcare industry like few other companies do. We don’t just have a vision – we’ve actually created the technology to make it happen.

About the role

This entry-level, mission-critical role on the Client Success team is on the frontlines with our clients, coaching them to leverage our OneView platform to gain efficiencies in credentialing workflows and data management. Our team is passionate about improving the healthcare industry.

Responsibilities

• Have ownership over a large client portfolio (125+ clients) post-onboarding and implementation
• Schedule and host calls, send out post-call notes to necessary teams, do follow-up analysis, and circle back with clients
• Monitor overall client health and product utilization to support proactive engagement and retention efforts
• Serve as experts in contracts and renewals
• Act as the initial point of contact for addendums/upsells
• Manage relationships and ensure client satisfaction by using the voice of the customer survey and data to drive improvement solutions
• Develop and maintain an in-depth working knowledge of Modio’s OneView platform and service offerings, including giving high-level overviews and trainings of the platform to clients
• Work collaboratively and cross-functionally with internal teams and stakeholders around client needs

Requirements

• Excellent communication (both oral and written) and interpersonal skills
• Strong people leadership experience with the ability to lead, mentor, motivate, and assist others on your team
• Proficiency with desktop applications, including Excel
• Demonstrated customer relation skills and ability to deal with potentially stressful situations in a courteous and friendly manner
• Ability to support a customer-focused work environment with flexibility, adaptability, and professionalism
• Ability to prioritize and manage your time and requests effectively and efficiently
• Ability to learn a web-based software and understand a SaaS model

Qualifications

• Bachelor’s degree or equivalent
• 2-4 years of Account Management, Client Success, Customer Service, or related experience

Preferred Experience

• Healthcare industry and/or credentialing space
• SaaS/Tech start-ups
• Atlassian Suite (Jira Service Desk/Confluence)

Pay

For this position, we offer a pay range of $49,920 – $91,100 annually, with pay varying depending on work location and job-related factors such as knowledge, position level, and experience.

Benefits

• 401(k) retirement plan with company match
• Traditional healthcare benefits such as medical and dental coverage
• Onsite health centers, corporate wellness programs, and free behavioral health appointments
• Flexible work schedules, including work-from-home options
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs