Client Success Manager

HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.

About the Role

The Client Success Manager must have an in-depth understanding of revenue cycle management (RCM), with historical experience across multiple care settings, including Emergency Rooms (ER), Ambulatory Surgery Centers (ASC), and Hospitals. This ensures a well-rounded understanding of the diverse areas we touch and the ability to effectively support our clients. The role requires strong data analytics knowledge, critical thinking skills to analyze processes, and a keen eye for identifying problems while presenting long-term solutions. Exceptional customer service and communication skills are essential when engaging with physician customers and stakeholders. This position requires a professional individual with a proven track record of demonstrated leadership, able to prioritize job responsibilities and demands, execute contractual agreements, and provide day-to-day management and operational support of management services. The ideal candidate must be flexible, proactive, and disciplined to work both independently and as part of a team in a remote environment.

Responsibilities

• Lead client experience strategies and initiatives across departments
• Manage and support cross-functional teams to improve customer engagement
• Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement
• Collaborate with internal teams to address issues and implement innovative solutions
• Utilize client experience tools and platforms to streamline communication and monitor satisfaction
• Ensure compliance with relevant healthcare policies, including the Federal No Surprises Act
• Develop and maintain strong relationships with clients and stakeholders
• Present findings and recommendations to leadership with a focus on continuous improvement

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field
• Proven experience in customer service, client relations, project management, or client experience roles
• Extensive experience in Revenue Cycle Management (RCM) within the ER, ASC, and Hospital spaces, with a strong understanding of processes across multiple care settings
• Demonstrated success in managing teams or projects focused on client experience
• Experience in the healthcare industry, specifically with the Federal No Surprises Act
• Proficiency with client experience software and CRM tools
• Strong data analysis skills with the ability to extract insights from client feedback and metrics
• Excellent verbal and written communication skills
• Problem-solving mindset with the ability to develop and implement client-focused solutions

Benefits

• Fully Remote - Work from anywhere within the United States with reliable high-speed internet
• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives