Client Success Manager

About the Role

Are you passionate about helping clients succeed while growing long-term business relationships? We are seeking a proactive, relationship-focused Client Success Manager (CSM) to serve as a trusted advisor to our broker partners and employer groups. In this highly visible role, you will play a key part in retaining business, identifying growth opportunities, solving complex service issues, and delivering an exceptional client experience.

Responsibilities

• Cultivate and grow key relationships with broker partners and employer groups through proactive communication, responsiveness, and outstanding service.
• Conduct broker and client meetings to support retention and growth initiatives.
• Collaborate with Regional Marketing Directors and sales teams to strengthen broker relationships and improve client satisfaction.
• Drive account growth and retention by identifying opportunities to increase participation, expand coverage offerings, and grow premium within existing accounts.
• Develop and execute account strategies focused on retention, enrollment growth, and long-term client success.
• Monitor renewal activity and proactively address retention risks before they impact business.
• Analyze account performance data and recommend growth strategies tailored to each broker's business model.
• Deliver strategic client support by preparing and reviewing sales proposals, coordinating with internal teams, and resolving broker service concerns.
• Track account activity, renewals, service requests, and growth opportunities within business systems.
• Partner with operational teams to enhance workflows, improve service delivery, and strengthen the broker experience.

About Armed Forces Benefit Association (AFBA) and 5Star Life

In 1947, AFBA emerged from the basement of the Pentagon to solve a critical need in support of the military. More than 75 years later, our commitment to those who serve and to solving their unique problems remains core to everything we do. Founded to provide military members with a death benefit no one else would, we continue to embrace our mission and deliver benefits tailored to the real-life needs of all who serve today, including active duty, National Guard, and first responders.

Benefits

• Health insurance (medical, dental, and vision)
• Flexible spending accounts (medical and dependent care)
• 401k plan with generous employer match
• Paid time off
• Paid holidays (12)
• Life insurance
• Short- and long-term disability insurance
• Employee assistance program
• Professional development & tuition reimbursement
• Career growth opportunities
• On-site gym and locker rooms (Alexandria, VA office only)
• Friendly, collaborative culture