Client Success Executive

The Role

Arine is seeking a mid-level Client Success Executive to build and grow relationships with our clients. This role is responsible for establishing meaningful relationships with Arine clients, ecosystem partners, and other key stakeholders. You will be accountable for all aspects of client management including deployment and ongoing client support in service of client goal attainment – improving outcomes and reducing cost.

You are a good fit if you excel in strategic thinking, active project management, clear internal and external communication, and the ability to drive results for our clients. As a client-facing leader, you will be responsible for developing and executing the strategy required for Arine to deliver on our client’s goals and objectives.

What You’ll Be Doing

• Serve as the primary point of contact for clients, overseeing all business aspects of the client life cycle from implementation through maintenance
• Create and oversee client-specific and organizational KPIs and operational metrics to ensure the quality of deliverables meets or exceeds client expectations and understand internal engagement and activity metrics underpinning that performance
• Build deep knowledge of each client’s needs and goals, match those needs using Arine’s platform and identify areas where additional capabilities could be deployed
• Represent the voice of the client and collaborate with the Product, Engineering and Delivery teams to monitor opportunities for new products and features as Arine grows its customer base
• Generate and document use cases, case studies, white papers, and other client success examples to build Arine brand awareness in conjunction with the marketing team
• Cook up and coordinate with cross-functional Arine teams and contribute to dynamic mission and vision creation, identification and attainment of strategic goals, and act as a change agent in successfully supporting Arine’s vision to be a world leader in medication optimization

Who You Are And What You Bring

• 5+ years of experience in account management, client success, consulting, or other client-facing leadership role with a track record of execution, innovation, and passion for growth in the healthcare industry; health plan experience highly desirable
• Excellent written and verbal communication skills; ability to articulate client needs and to translate complex concepts into digestible and understandable messaging required
• Strong knowledge of and ability to set the strategic path and execute integrated project management processes
• Undergraduate degree required; Masters or commensurate experience preferred; strong preference for Healthcare or Pharmacy education / training in addition to strong business acumen: pharmacist, nurse, or other experience preferred
• Strong knowledge of medication therapy management, CMS quality measures, comprehensive medication management and optimization strategies highly desirable
• Computer Skills: To perform this job successfully, an individual should have expertise in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. Familiarity with project management software such as JIRA, and CRM platforms (HubSpot) highly desired
• Bonus points for Doctor of Pharmacy (PharmD) degree

Remote Work Requirements

• An established private work area that ensures information privacy
• Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be during the interview process, onboarding, and for team meetings

Travel And Other Information

• Travel up to 30%

Perks

• Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future.
• You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

Job Requirements

• Ability to pass a background check
• Must live in and be eligible to work in the United States

Information Security Roles And Responsibilities

• All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines.
• Each user is responsible to maintain a secure working environment and follow all policies and procedures.
• Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.