Client Success Executive

Key Responsibilities

• Serves as the client’s primary advocate within Altera and develops trusted relationships with C-suite and senior leaders.
• Owes the client strategy, including relationship health, adoption, retention, value realization, KPIs, and overall client sentiment.
• Led strategic operational reviews and roadmap planning focused on business outcomes, future priorities, risks, and required decisions.
• Establishes executive governance and coordinates execution across Support, Services, Product, R&D, Cloud, Finance, Sales, and Altera leadership.
• Proactively identifies client risk and leads recovery efforts and executive escalations through resolution.
• Translates complex client, technical, and operational matters into clear executive communication and actionable internal priorities.
• Pairs with Sales to identify and advance renewal and expansion opportunities that deliver measurable client value.
• Supports Accounts Receivable efforts in partnership with Finance.
• Represents Altera leadership during onsite engagements, tradeshows, conferences, and other strategic client interactions.
• Provides coaching and guidance to other Client Success Executives and models senior-level client leadership.

Qualifications

• Ten or more years of experience leading complex enterprise client relationships, preferably within healthcare technology.
• Demonstrated success building C-suite relationships and stabilizing fragile or at-risk clients.
• Strong executive presence, commercial judgment, and ability to influence at all levels.
• Proven ability to drive accountability across a complex, matrixed organization.
• Exceptional communication, negotiation, problem-solving, and conflict-resolution skills.

Working Arrangements

• This is a remote position.
• Standard work week or as defined by assignment requirements.
• May require work outside of standard business hours to meet client and business needs.
• Travel Ability to travel regularly for strategic client engagements.