Client Success Engineer

About the role

We're looking for our first Client Solutions Engineer to join our team in New York. As a Client Solutions Engineer, you’ll be the critical bridge between Product and Customer teams. You’ll align Omnea’s platform with customer needs, dive deep into technical configurations, troubleshoot complex integration challenges, and help shape the future of procurement.

Responsibilities

• Help the Customer team accurately digest customer requirements, overcome technical barriers, refine complex configurations, and tackle integration challenges to ensure a seamless Omnea implementation.
• Assist the Commercial team by rapidly creating solutions for sophisticated demos.
• Provide an unreasonable level of support to help our customers achieve their goals - even when those goals extend beyond direct use of our platform - in order to drive positive emotional sentiment across the customer base.
• Own Customer Experience, managing the delivery and prioritization of support tickets.
• Collaborate with the Omnea Product team to share feedback and insights from customer interactions, helping shape future product development.
• Write Product tickets to define engineering requirements and manage their delivery.
• Create the “source code” for doing things excellently in our team.
• Lead continuous improvement efforts for our internal tools and processes, to ensure we are exceptional and efficient at what we do.
• Develop and refine the Omnea Knowledge Repository, manage our Product Accreditation, and create Customer Training/Support materials.
• Produce and maintain technical materials to assist with Customer implementations and project work (Onboarding Workflows, Workflow Templates, Form Templates, Technical Documentation).

Requirements

You’re ambitious and hard-working, and will succeed at whatever you put your mind to. You make up for any potential lack of experience with intelligence, grit, and a constant growth mindset. You have natural hustle and know how to get things done. You have 2–5 years of experience in a performance-driven environment. Whether it’s in academia, work, sport, or whatever else you’ve put your mind to, you will have consistently performed at the top of your team. Your experience does not have to be directly relevant to the role, but you will have consistently excelled at something incredibly challenging that demonstrates your grit, perseverance, and your ability to perform in the top 1%.

You have a strong technical foundation. You might have studied Engineering, Applied Physics/Maths, or completed a technical apprenticeship. You’re smart, technically minded, and have the capacity to rapidly understand our product architecture inside and out, including some level of coding knowledge (though a side project or degree module is fine, a Computer Science degree isn’t required).

You’re excellent at communication. You can speak and write clearly about technical topics, and you’re a strong presenter.

You have an entrepreneurial spirit. You’re entrepreneurial and want to be part of building a business. You want to rise faster or earn more than would be possible in any ‘normal’ career and you’re happy to roll up your sleeves and do whatever’s required.

Qualifications

You have a bachelor’s degree in a related field such as Computer Science, Engineering, or a related technical discipline.

Skills

Technical proficiency in software development, particularly in Python, JavaScript, or similar languages.

Benefits

Incredible team. Every Omnea team member was a top performer in their last role. Our leadership team previously scaled Tessian from $0–$30M ARR ($8M–$500M valuation).

Pay

Competitive compensation, including equity options.

Schedule

We work Tuesdays, Wednesdays & Thursdays in-person at our offices.

Legal note

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