Client Success Engineer

What You'll Do

• Manage and update client-specific prompt configurations, ensuring AI agents have accurate, current context about each client's business, offerings, and communication style
• Apply prompt engineering best practices to tune agent behavior—understanding the downstream effects of changes and validating outcomes before they reach clients
• Implement small, targeted code updates based on client requests, working within existing systems rather than building net-new features
• See client problems through from first report to confirmed resolution—digging into conversation logs, prompt configurations, and code until the root cause is found and fixed
• Maintain a deep understanding of the configuration levers available within Lahzo's platform and know when and how to apply each one
• Collaborate with internal teams to triage, prioritize, and resolve client-reported issues in a timely and thorough manner
• Document changes, configurations, and known behaviors to build institutional knowledge across the team

What We're Looking For

• Solid engineering foundation with hands-on experience in TypeScript and SQL, and familiarity with MongoDB
• Experience working with LLM-based systems or an understanding of how context impacts AI agent behavior
• A passion for the English language and the structure of it, essential for communication and to steer LLM based systems
• Strong debugging skills—comfortable reading conversation logs, tracing code paths, and diagnosing issues across both prompt and code layers
• Detail-oriented and methodical, with an appreciation for how small changes can have unintended consequences in production systems
• Able to manage multiple client configurations simultaneously without losing track of context or accuracy
• Collaborative and communicative—able to work effectively with non-technical teammates while staying grounded in the technical realities of the system
• Genuinely energized by solving client problems—you treat a tricky issue as a puzzle and don't feel done until it's fully resolved

Compensation

Base: $140k - $170k
Equity: Participation in our equity award program.

Benefits

• Medical
• Vision
• Dental
• Unlimited PTO
• A 401k

Why Join Us

• Variety of real problems: No two clients are the same—you'll encounter a broad range of challenges that keep the work interesting and your skills sharp
• Direct impact: Work alongside founders with immediate influence on strategy, product, and company direction
• Solve real problems: Help companies unlock revenue growth using cutting-edge AI in a massive market opportunity
• Smart, collaborative team: Work with curious, driven people building products that create real customer impact

Ready to Apply

We're looking to fill this position as soon as we find the right candidate. If you're excited about building a product that drives real results and being a member of a high-growth AI startup we'd love to hear from you.

Equal Opportunity Employer

Lahzo is committed to building a diverse and inclusive team. We provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We welcome applicants from all backgrounds and will provide reasonable accommodation as needed.