Client Success Engagement Manager
About the role
As a Client Success Engagement Manager in the Healthcare & Life Sciences practice, you will lead AI-driven enterprise transformations for senior life sciences clients, delivering against CEO-level mandates. You will execute AI foundations and functional AI programs at scale, drive delivery quality and growth, and expand long-term client partnerships.
Responsibilities
- Own delivery and growth for Fortune 50 pharma accounts, driving $5MN+ in annual consulting and delivery revenue
- Lead large, multi-program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions
- Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics
- Ensure strong client outcomes and satisfaction, with a target NPS of 70+
- Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments
- Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans
- Represent Fractal’s full portfolio across AI, engineering, design, behavioral science, and pharma analytics
- Manage account economics, including utilization, margins, and delivery health
- Lead and influence cross-functional teams through indirect management, providing direction, coaching, and oversight
- Lead and influence cross-functional teams through indirect management, providing direction, coaching, and oversight
- Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans
- Represent Fractal’s full portfolio across AI, engineering, design, behavioral science, and pharma analytics
- Manage account economics, including utilization, margins, and delivery health
- Lead and influence cross-functional teams through indirect management, providing direction, coaching, and oversight
- Lead and influence cross-functional teams through indirect management, providing direction, coaching, and oversight
- Represent Fractal’s full portfolio across AI, engineering, design, behavioral science, and pharma analytics
- Manage account economics, including utilization, margins, and delivery health
- Lead and influence cross-functional teams through indirect management, providing direction, coaching, and oversight
Qualifications
- 10+ years of experience delivering and growing analytics and AI programs for Fortune 500 life sciences clients
- 7+ years of consulting experience in healthcare and life sciences
- 7+ years leading AI initiatives, including GenAI, for large enterprise clients
- Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery
- Proven commercial judgment with the ability to connect client challenges to business outcomes
- Experience engaging senior executives (CIO, SVP, VP) in strategic discussions
- Demonstrated ability to lead large, cross-functional teams through influence
- Comfortable operating in ambiguous, fast-moving environments
- Strong written and verbal communication skills
- Hands-on experience with proposals and executive-level client presentations
- Willingness to take ownership, learn from mistakes, and contribute beyond defined responsibilities
Pay
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range is: UP to $185K.
Benefits
- Health, dental, vision, life insurance, and disability plans
- 11 paid holidays
- 12 weeks of Parental Leave
- Free time PTO policy
- Company 401(k) Plan