Client Engagement Manager

Responsibilities

• Own and effectively manage all aspects of client and project-specific budgets, including working with clients to ensure on-time payments for work completed.
• Develop new clients at the national or regional level, partnering with Business Development to identify opportunities and grow pipeline.
• Establish, grow, and maintain sound existing client relationships.
• Understand client needs and proactively provide updates, project results, insights, reporting, and additional knowledge to grow the relationship.
• Work with the VPMDs Division Managers, POD Business Units, and COMs to grow business and new projects with existing clients through intelligent, consultative selling.
• Create sales tools “strategy/decks/success stories” for use across all CROSSMARK business units.
• Develop insights into current and prospective clients, leveraging a variety of data sources.
• Work with project creation COE for the loading of all retail projects, all billing work, aging, tracking execution of all retail tasks, using Axis following established rules and guidelines.
• Responsible for implementation and maintenance of national projects within the set parameters of the contract or statement of work.
• Continually grow knowledge of the industry, market, client and customers to most effectively sell our services.
• Take lead on development and implementation of corporate initiatives/special projects.

Qualifications

• Performance Metrics: Sales revenue target, Customer service (NPS)
• Knowledge, Skills And Abilities: Strong interpersonal skills, understanding how to develop and maintain business relationships, Critical thinking ability, connecting piece of information together across varied data sources, Strong communication skills, both verbal and nonverbal, for writing, speaking, listening and presentations, Basic analytical skills, Negotiation skills, Consultative and insights-based selling skills, Business and financial acumen
• Education: Bachelor’s degree (B.A. in Business) preferred.
• Experience: Four to six+ years of business experience, preferably in sales or business development.
• Specific Skills: Intermediate Microsoft Office knowledge
• Supervisory Responsibilities: NA
• Working Conditions: Office Environment.
• Travel Requirements: 5-10 overnights per year may be required

Benefits

Not specified

Pay

$75,000.00 - $80,000.00 annually

Schedule

Full time