Client Success Delivery Manager

About the role

In this high-impact, client-facing role, you’ll serve as a strategic force multiplier for our Client Executives, helping them retain and grow some of Hinge Health’s most complex enterprise accounts. You’ll anticipate client needs, remove friction from day-to-day execution, and orchestrate cross-functional partners so our clients see clear, measurable value from their MSK programs. Your work will directly shape client satisfaction, renewals, and expansion across a fast-growing commercial portfolio.

Responsibilities

• Build trusted working relationships with Client Executives and cross-functional partners across Legal, Sales, Marketing, Clinical, and Product.
• Learn our client portfolio, operating rhythms, and internal systems so you can quickly support high-priority deliverables (e.g., client reporting, ABR/QBR preparation, implementation and issue-resolution workflows).
• Take ownership of execution for key client initiatives, ensuring tasks are clearly defined, owners are aligned, and deadlines are consistently met.
• Lead key workstreams within high-stakes, multi-stakeholder initiatives (e.g., ABRs, competitive responses, renewals, product launches), coordinating inputs across teams and keeping projects on track without constant escalation.
• Create and refine playbooks, templates, and checklists that make it easier for Client Executives to run repeatable, high-quality client motions at scale.
• Identify patterns across your client portfolio that inform our commercial strategy, product roadmap, and go-to-market positioning.
• Partner with Client Executives and internal teams to streamline internal processes, knowledge management, and tooling so the broader team can operate more efficiently.
• Own and report on key success metrics for the projects and workstreams you lead, demonstrating your impact on client outcomes, retention, and growth.

Qualifications

• 2+ years of experience in client success, account management, consulting, or strategic/operational roles supporting B2B or enterprise clients, with exposure to multi-stakeholder initiatives that impact business outcomes.
• Experience coordinating cross-functional work across teams such as Sales, Marketing, Legal, Operations, Clinical, or Product to support client-facing deliverables or projects.
• Strong project management and organizational skills with a track record of managing multiple concurrent projects, communicating clearly, and consistently meeting deadlines in a fast-moving environment.

Preferred Qualifications

• Proven success building influential partnerships across departments to achieve complex business objectives and remove roadblocks for client-facing teams.
• Experience serving as the central coordinator for multi-stakeholder initiatives, driving clarity, accountability, and follow-through without direct authority.
• Subject matter depth in a client-facing or operations role that enables you to act as a trusted partner to internal stakeholders and quickly master new products, market dynamics, and industry trends.
• Demonstrated ability to make sound decisions in ambiguous, high-pressure situations and manage trade-offs between competing priorities while maintaining focus on client impact and business outcomes.
• Experience driving systematic improvements to processes, client experience, or team capabilities—experimenting with new approaches, learning from results, and scaling what works.
• Operational mindset with an understanding of how internal systems, workflows, and tooling create business outcomes and experience identifying bottlenecks and designing solutions that improve efficiency and scalability.

What You’ll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development, and support your life outside of work with stipends aligned to modern ways of living.
• Grow with us: Grow with us through discounted company stock via our ESPP with easy payroll deductions.

About Hinge Health

Hinge Health is using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.