Client Success Coach (CSM)

About the role

This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours. You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English.

Requirements

• You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
• You will be conducting new onboarding calls daily to welcome in new students.
• You will be conducting check-in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed).
• You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
• Weekly group coaching calls answering client questions
• Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
• Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience
• Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
• Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.

Qualifications

• Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
• A high attention to detail and understanding systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs

Skills

• Clear, professional communicator (spoken and written English)
• Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)
• Sales background
• Able to handle fast-paced environments, multiple clients, and changing priorities
• Willing to grow with us long-term (3+ years)—this isn’t a side hustle
• Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc.—or willing to learn fast

Benefits

• Expected Earnings (Rev share on book of business): $10,000–$15,000+ USD/month (depending on experience)
• Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.