Client Success Coach

What This Role Entails

• Managing a portfolio of gym owner clients while serving as their primary point of contact through Slack, Zoom, phone, and email.
• Running weekly coaching calls and helping clients identify bottlenecks, solve problems, and improve performance.
• Reviewing KPIs and performance data to diagnose issues and make recommendations based on facts rather than opinions.
• Holding clients accountable to the actions required to achieve their goals, even when those conversations are uncomfortable.
• Identifying churn risks early and proactively solving problems before they become bigger issues.
• Managing the client journey from onboarding through long term retention.
• Acquiring referrals, reviews, testimonials, and success stories from clients.
• Collaborating closely with the marketing, sales, and leadership teams to improve client experience and results.
• Helping gym owners improve lead follow up, appointment setting, show rates, sales performance, and overall business growth.

Requirements

• Leadership. You are comfortable leading difficult conversations, setting expectations, and holding yourself and others accountable.
• People skills. You genuinely enjoy helping people, building relationships, and communicating effectively.
• Proactive. You identify problems early, take ownership, and solve issues before they become bigger problems.
• Data driven. You use KPIs and performance data to diagnose problems and guide decisions.
• Organized. You can manage multiple clients, projects, and priorities simultaneously without things falling through the cracks.
• Self starter. You thrive in a remote environment, require little oversight, and consistently follow through on commitments.
• Team player. You collaborate well, ask for help when needed, and support those around you.
• Coachable. You actively seek feedback, embrace growth, and are committed to improving every day.
• High standards. You hold yourself accountable to excellence, ownership, and a no excuses mentality.

Experience Requirements

• At least 2 years of client success, account management, coaching, consulting, or similar client facing experience.
• Experience managing multiple clients simultaneously.
• Experience working in a marketing agency, coaching company, or service based business preferred.
• Sales experience is a bonus.
• Fitness industry experience is a bonus.

Benefits

• Remote position (work from anywhere in the world)
• Competitive compensation with performance incentives
• Access to world class sales, marketing, and coaching training
• Clear career progression opportunities