Success Coach

About the role

The Division of University Life's Student Success Coaching unit is a hub for student engagement for all new freshmen and transfer students and provides access to coaching for all undergraduate students at Mason. Student success coaching increases the retention rate and academic success of incoming students by helping students set and achieve academic, career, and personal goals and connecting students to campus and community resources.

Responsibilities

• Coaches supports daily operations and student support, reporting, and troubleshooting with stakeholders to ensure holistic coaching is provided by using the university's chosen methodology in the nine focus areas of development (academics and major fit, school community, managing commitments, effectiveness, commitment to graduation, career exploration, finances, civic engagement, and well-being).
• Guides students' career exploration and major fit processes to achieve academic and career goals, as well as identify barriers to success and help students implement strategies to overcome them.
• Maintains university-wide and college-specific knowledge of relevant policies, procedures and resources for first-year students.
• Student Impact and Outreach Monitors student progress and performance, analyzes problem areas, determines solutions, and conducts intervention activities and processes for students;
• Meets with and provides success strategies to students;
• Manages outreach and support efforts for students with a variety of academic and personal development skills necessary to achieve student success;
• Assists and supports all success and retention efforts within the school/college, while implementing interventions such as creating academic intervention plans with at-risk students in coordination with their academic advisors and coordinating check-in meetings to ensure progress on stated goals, all to improve student retention;
• Collaborates with academic advisors and other university stakeholders to support student success;
• Provides appropriate, accurate, and timely academic advising, mental health, social, career, tutoring, and threat assessment referrals for students;
• Follow-ups with at-risk/interventions for students identified in the Patriot Success Survey and other relevant student surveys to ensure students have access to food, housing, safety, and academic support.

Training and Technology

• Participates in university-wide foundational coaching training and ongoing professional development;
• Utilizes the chosen university platform for tracking and reporting student interactions and making referrals;
• Succeeds in participating in and completing the post-certification quality assurance program with an average of “meeting expectations” or above, designed to ensure all success coaches maintain their Inside Track methodology skills and framework when working with students and ensure all students are receiving consistent care and support in their meetings with a success coach;

Required Qualifications

• Bachelor’s degree in related field or equivalent combination of education and experience;
• Professional experience typically obtained within 1+ year in one or more of the following areas: academic advising, success coaching, orientation, disability services, veteran’s services, career services, student involvement, and student rights and responsibilities;
• Demonstrated working knowledge of student transitional issues;
• Knowledge of principles and processes for providing customer service;
• Effective interpersonal, oral, and written communication skills;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and departmental stakeholders;
• Ability to communicate with a variety of constituents and department