Client Success Manager (CSM)

About the role

TraXtion is a company dedicated to innovation, accountability, and measurable results. Our culture encourages collaboration, respect, and continuous improvement, fostering a professional environment where employees can develop and contribute to meaningful outcomes.

Responsibilities

• Manage a regional book of business
• Maintain company agreed retention rate
• Conduct structured Touchpoints and QBRs
• Perform postinstall trainings, performance audits and adoption reviews
• Ensure timely followup on support tickets
• Identify addon opportunities and collaborate with RSM on upgrades
• Drive referral generation from current customers
• Manage renewals
• Deliver ROI-driven account reviews
• Cultivate “raving fans” to strengthen retention
• Develop strong dealer relationships
• Educate customers on best practices and product utilization
• Document all interactions in CRM

Requirements

• Strong client relationship management skills
• Experience in automotive retail or SaaS support
• CRM proficiency (HubSpot preferred)
• Datadriven mindset
• Strong presentation skills
• Up to 25% of travel
• 2 to 5 years’ experience of automotive dealership operations knowledge
• Experience managing a highvolume book of business

Qualifications

• Preferred: 2 to 5 years’ experience of automotive dealership operations knowledge

Skills

• Client Relationship Management
• Automotive Retail or SaaS Support
• CRM Proficiency (HubSpot preferred)
• Data-Driven Mindset
• Presentation Skills
• Travel (up to 25%)
• Automotive Dealership Operations Knowledge
• Book of Business Management

Benefits

• Competitive pay
• Performance incentives
• Growth opportunities
• Comprehensive benefits package
• Supportive team culture
• Regular recognition and development
• Paid time off
• Holidays
• Flexible scheduling options
• Access to tools, resources, and programs

Pay

• Competitive pay

Schedule

• Paid time off
• Holidays
• Flexible scheduling options