Client Success Associate (Chicago-based ONLY)

About the Role

seoClarity is seeking a Client Success Associate (Chicago-Based) to join our growing organization and develop into a trusted partner supporting enterprise-level client relationships, onboarding initiatives, and platform adoption strategies. This is an ideal opportunity for someone early in their career who is eager to build expertise across customer success, SaaS technology, digital marketing, analytics, and enterprise SEO consulting. Through hands-on training, mentorship, and exposure to multiple departments, you will gain a strong understanding of how enterprise organizations leverage data, search intelligence, and digital strategy to drive business growth. If you are naturally curious, analytical, collaborative, and excited to learn within a fast-moving technology environment, this role will provide exceptional exposure and long-term growth potential!

Responsibilities

• Participate in hands-on onboarding, training, and mentorship programs to develop expertise across seoClarity's platform, services, operational processes, and enterprise client environment.
• Shadow and collaborate with teams across Client Success, Technical Services, Product, Marketing, Sales, and Value Enablement to understand the full enterprise client lifecycle and broader SaaS business operations.
• Develop a strong understanding of the Client Journey, including onboarding milestones, platform adoption, training strategies, retention initiatives, and long-term client success outcomes.
• Attend and actively participate in client calls, onboarding sessions, platform demonstrations, training meetings, and internal strategy discussions alongside Client Success Managers and cross-functional teams.
• Support onboarding initiatives and platform adoption efforts by assisting with client communication, documentation, follow-up items, reporting preparation, and organizational support activities.
• Build and maintain strong professional relationships with internal teams and client stakeholders through responsiveness, organization, and proactive communication.
• Assist with preparing client-facing materials, meeting recaps, reporting insights, and ongoing account documentation to support successful client engagement and operational consistency.
• Develop familiarity with enterprise SEO concepts, search performance metrics, analytics reporting, and digital marketing strategy through hands-on exposure and mentorship.
• Gain exposure to consultative client partnership strategies, SaaS retention initiatives, enterprise relationship management, and customer success best practices.
• Contribute to a collaborative, team-oriented environment focused on learning, continuous improvement, and delivering meaningful client impact.

Requirements

• 1+ years of experience within a Client Success, Customer Success, Account Management, Client Services, Customer Support, SaaS, digital marketing, or other client-facing professional environment strongly preferred.
• Experience presenting information within team settings, training environments, or client-facing discussions.
• Strong analytical mindset with interest in enterprise SaaS technology, digital marketing, search behavior, analytics, customer success, or SEO environments.
• Strong verbal and written communication skills with the ability to communicate professionally and confidently across internal teams and client-facing environments.
• Strong organizational and time management skills with the ability to manage multiple priorities, deadlines, and follow-through effectively.
• Proficiency within Microsoft Office and ability to learn new technologies, systems, and business concepts quickly within a fast-moving environment.
• Comfort operating within collaborative, client-facing, and cross-functional business environments.
• Strong problem-solving skills, attention to detail, and willingness to take initiative.
• Demonstrated curiosity, coachability, accountability, and enthusiasm for continuous learning and professional growth.

Benefits

• Competitive Compensation – base salary range from $50,000 to $55,000 (not a commission-driven role).
• Robust Benefits Package – a well-rounded package designed to support your health, financial security, flexibility, and long-term growth, including major medical, dental, and vision coverage, company-sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays.
• Perks That Support You – a continuous learning stipend, paid parental leave with extended work-from-home flexibility for new mothers, company-wide celebrations, and an annual global summit that brings teams together.
• Snack & Beverage Fuel – a fully stocked kitchen with snacks, drinks, and grab-and-go options to keep energy high and focus sharp throughout the day.

Schedule

• In-Office, Hybrid Schedule by Design – our team comes together in our Downtown Chicago office Tuesday through Thursday for high-impact collaboration, with Mondays and Fridays reserved to focus on remote work.
• Convenient Downtown Access – easy access to major commuter options, including nearby CTA train and bus routes, Ogilvie Transportation Center, and Union Station.

About Us

seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics, and our technology platform and services help the world's best and biggest brands optimize their website content so they can be found online and connect to their customers. seoClarity sits at the center of how leading global brands win in SEO, AEO, and AI-driven search. As search behavior continues to evolve across Google, AI Overviews, chatbots, answer engines, and emerging discovery channels, enterprise organizations need more than data. They need clarity, strategy, automation, and trusted intelligence that helps them act.