Client Success Analyst (Contractor)

About the role

The Client Success Manager (Contractor) supports ongoing needs related to international and domestic private school partners. This includes planning, implementation, providing administrative support to all operations tasks within the school, and coordinating activities to ensure project tasks are accomplished within the prescribed time frame.

Responsibilities

• Provide regular updates to partners on the progress of support, services, platform enhancements and updates, timelines, operations, and promotions
• Develop and maintain an understanding of customer needs, contract terms and conditions, and account requirements to ensure compliance with terms and conditions in collaboration with account managers
• Assess competitor course offerings, products, and outcomes, to advocate for appropriate business differentiators
• Owns the relationship as the trusted partner with partner stakeholders, soliciting regular feedback and responding proactively to establish a strong business relationship
• Coincide internal projects and determine the best utilization of resources to increase partner satisfaction
• Responsible for meeting growth and retention metrics for assigned customer portfolio and providing ongoing training and education about products and services
• Monitor program outcomes providing consultative recommendations with Business Development and other team members as appropriate
• Collaborate closely with cross-functional teams including academics, operations, and other private school team members to ensure customer satisfaction
• Develop and maintains a deep understanding of partner contracts
• Conduct analysis of key data to enhance the program
• Escalate technical issues and determine the best resources for resolution

Requirements

• Three (3) to Five (5) years of Educational experience
• Prior experience using the Salesforce platform
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Project); Web proficiency
• Ability to travel 10% of the time

Qualifications

• Ability to interact with a diverse customer base
• Knowledge of the K-12 education industry
• Familiarity with education technology and online learning solutions
• Strong interpersonal, communication and presentation skills
• Team-oriented with an ability to work effectively across the organization to solve complex issues
• Ability to work autonomously and to demonstrate strong time management and organization skills
• Ability to manage competing priorities in a results-oriented atmosphere while demonstrating resilience
• Ability to exercise and develop negotiation skills to renew and grow existing business
• Ability to respond appropriately to feedback, mentoring and coaching

Skills

• Exceptional attention to detail
• Strong collaboration skills
• Ability to handle high volume requests efficiently and accurately

Benefits

Stride, Inc. offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.