Client Success Advocate (Account Manager)

About This Role

Client Success Advocate exists to manage and strengthen relationships with our clients so they understand, trust, and continue to choose Redirect Health for their employees and families.

What You’ll Do

In This Role, You Will:

• Serve clients, brokers, and internal Customer Success and care teams
• Be responsible for client retention, renewal success, and client satisfaction across an assigned book of business
• Directly impact the growth and stability of Redirect Health by helping clients and their employees fully understand and use their healthcare benefits

This Is An Ideal Role For Someone Who:

• Enjoys relationship-building, problem-solving, and proactive client communication
• Takes ownership and follows through
• Wants their work to have real-world impact

In This Role, You Will:

• Own: Ongoing client relationships, renewals, and retention for an assigned group of clients
• Support: Clients and members by helping them understand and navigate their healthcare benefits and resolve benefit-related challenges
• Collaborate with: Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teams
• Improve: Renewal outcomes, enrollment growth, and client experience by using data, feedback, and proactive communication
• Advocate for: Clients and their employees by representing their needs and feedback across Redirect Health teams

What We’re Looking For

We’re Looking For Someone Who:

• Brings relevant experience in customer service, account management, or client success
• Communicates clearly and with empathy
• Takes ownership and follows through
• Enjoys simplifying complex problems
• Works well across teams and roles
• Cares deeply about helping people

A Strong Performer In This Role Is Known For:

• Building trusted, long-term relationships with clients and brokers
• Approaching challenges with empathy, ownership, and a solutions-oriented mindset
• Consistently improving renewal, enrollment, and satisfaction results

How Success Is Measured:

• Net renewal growth across assigned clients
• Increases in employee and dependent enrollment
• Client satisfaction among key client and broker stakeholders
• Member satisfaction, measured through NPS and issue resolution outcomes

Benefits

• FREE healthcare for you and your entire family (no monthly premiums, no cost to add spouse or children, no deductibles, no out-of-pocket maximums)
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access

Pay

Salary range: $50,000–$70,000 per year

Bonus or incentive opportunities: Up to fifteen thousand per year